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Call Centre and Customer Experience Webinars

We have a wide range of Call Centre, Customer Service and Customer Experience Webinars. You can also browse our selection of over 180 Recorded Customer Experience Webinars

Webinar: 10 Ways to Improve Customer Experience
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Webinar: The Latest Thinking on Contact Centre Metrics
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Webinar: The Right Ways to Motivate Staff to Put in More Effort
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Webinar: Driving Employee Engagement with Agents
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Get Connected 2018
Join Puzzel for this Exceptional Customer Experience Event focussing on People, Process and Technology!
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Don't do ANYTHING until you have done these 10 things!
  1. Learn Why Customers Contact
  2. Involve Agents in Strategy
  3. Fix 3 Common Process Problems
  4. Make Customer Feedback Visible
  5. Train your Team Leaders Well
  6. Stop the Obsession with Efficiency
  7. Stop Firefighting - Start Planning
  8. Write the Business Case
  9. Give Agents the Right Tools
  10. Create a Positive Culture
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Erlang C Calculator Excel – Including Shrinkage
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Editors Pick
The Wrong Words and Phrases to Use on a Sales Call
How to Inspire Contact Centre Agents to Improve Their Performance
Positive Customer Service Language for Positive Conversations
How to Assess Quality on Email and Live Chat in the Contact Centre
Latest Resources
Case Study: How AI Transformed Reporting Analytics at Telesure
White Paper: Help Your Customers Help Themselves
Latest Insights
Silos: The Hidden Killer of Good Customer Experiences
5 Common Mistakes in Your Call Centre Script
Upcoming Events
Jun
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Generate and Accelerate ROI with Interaction Analytics and Consulting Services – webinar
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Jun
21
Lunch & Learn: How to evolve your operating model to attract generation Y & Z
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Latest News
Announcing the Sytel AI Dialler
Natterbox Wins 2 More Prestigious Cloud Awards
Latest Resources
eBook: AI and Human Beings – The Winning Formula to Serve Customer Experience
White Paper: Robotic Process Automation for Dummies, NICE Special Edition
Latest News
NICE inContact CXone Named Best New Technology Solution
Click Travel Voyages to the Cloud to Transform Customer Service Experience
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