As a leading global provider of hosted customer contact centre and unified communications solutions to enterprises, West Unified Communications is leading the transition to cloud-based contact centres.
Contact Name: Sandie Simms
Tel No: +44 (0)116 229 2700
Contact Email: MNContact@west.com
Profile: As a leading global provider of hosted customer contact centre and unified communications solutions to enterprises, West Unified Communications is leading the transition to cloud-based contact centres. We offer the most complete and only truly unified cloud contact centre solution as standard – no need for bolt-on call recording or PCI compliance modules, allowing you to take advantage of our low-risk set-up to expand operations or test new functionality.
With more than 130,000 deployed seats worldwide for clients across the financial, communications, services and IT sectors, West can scale to meet the needs of mission-critical contact centre environments, as well as giving contact centre operations the flexibility and control they need to deliver outstanding customer experiences.
Our customers can depend upon constant innovation to ensure their contact centre investment remains future-proof. We have approximately 261 pending patent applications pertaining to technology relating to transaction processing, call centre and specialised agent management, data collection, reporting and verification, collaboration and credit card processing.
For more information about West’s Unified Communications solutions, please call +44(0)116 229 2700 or visit www.westuc.com
Address: Solutions House, Meridian East, Meridian Business Park, Leicester, Leicestershire LE19 1TP
- Call Centre Software
- Customer Experience
- Predictive Dialler
As consumers, we demand a frictionless experience, giving loyalty to companies that consider this important. As such, many contact centres are putting the Customer Experience (CX) at the heart of their processes, creating innovative ways to improve their service offerings.