What are your plans for home working in the contact centre?


In our December 2011 webinar we did a poll on plans for homeworking in the contact centre. 47 people voted.

The top answer was Will deploy in next 12 months, with the other three answers; Already implemented, In the strategic plan and No current plans all quite close in result.

We also asked the audience to provide some more clarification on plans for homeworking.

  • The main reason for deploying homeworking for us is increased flexibility around demand.
  • We are able to operate a no-shift policy, leaving agents to literally work when they want (in response to flex working)

Published On: 13th Dec 2011 - Last modified: 18th Sep 2019
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