COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

What do customers dislike about your service?

Here’s a quick tip: do a survey to find out what your customers dislike most about your service.  Then prioritise the top 3 and pull together a task-force to work on how these could be improved.

Published On: 26th Nov 2012 - Last modified: 14th Jul 2017
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