COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

What happens if a cloud-based vendor goes out of business?

If you are moving your contact centre technology into the cloud, what will you do if the cloud-based vendor goes out of business?

You could rapidly end up with no technology provision. Do you have a fall-back plan in place?

Published On: 20th Aug 2012 - Last modified: 17th Jul 2017
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