White Paper: The Future of Front and Back Office Workforce Blending

Business systems whitepaper: blending the front and back office

Workforce blending suggests that the barriers between front and back office should be torn down, and the skills and responsibilities be shared more equally.

This paper explores how blending can be seen as the latest stage in the evolution of workforce optimisation (WFO) strategies, in customer-facing operations like the contact centre.

White Paper written by: Business Systems

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Published On: 29th Jan 2019 - Last modified: 10th Apr 2019
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