White Paper: The Future of Front and Back Office Workforce Blending


white paper

Blending can be seen as the latest stage in the evolution of workforce optimization (WFO) strategies for improving the customer experience. Originating in customer-facing operations like the contact centre, workforce optimization uses data and technology to marshal resources more efficiently, improving service levels, improving the customer journey and boosting workforce productivity.

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White Paper written by: Business Systems

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Published On: 5th Aug 2019
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