White Paper: The State of Workforce Management 290 Filed under - Archived Content, NICE A study to take a look at modern WFM practices, challenges, and future plans. This white paper shares how leaders can gain an understanding of workforce management in the contact centre and use these findings within their own organizations. White Paper written by: ICMI Sponsored by: NICE Systems Author: Rachael Trickey Published On: 7th Sep 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter