You don’t have to stick to the same channel

One big mistake that many contact centres make is that they always stick to the same channel that the customer started.  For example, if the enquiry came in by email, it should stay on email.

Sometimes a simple outbound call can resolve a problem quickly and efficiently.

Published On: 25th Feb 2013 - Last modified: 13th Jul 2017
Read more about - Jonty's Tips,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.