THE DATE: Wednesday 20 September 2017 08:00 – 12:00 BST
THE LOCATION: Marylebone, London
THE DESCRIPTION: At the Conversation Club, we bring businesses together to talk about the customer experience. Every quarter we set out to uncover the latest industry trends, getting under your challenges and empowering you with the insights and knowledge needed to make a positive impact on your business.
For our inaugural event, we’ve made the conversation about Disruption. Come and join us as we explore how the idea of disruption has developed, what it means today for you and your business and ultimately how disruption can be harnessed to create better customer experiences.
Keynote speaker and author, Mark Shayler and Customer Engagement Strategist, Martin Hill-Wilson will help us to explore the evolution of the topic and how it influences how we think about our business and customer relationships. Sound interesting to you? Check out the full agenda below!
08:00-08:30 Arrival & Registration
08:30-09:20 Do disrupt – Change the status quo or become it, Author and Keynote Speaker, Mark Shayler
Join Mark as he takes you on a whistle-stop tour of disruption, what it means and how you too can start to do things differently. In his presentation, he’ll show you how to create ideas and take them from concept to market. He’ll encourage you to define your customer, identify the competition… and then outsmart them. It’s not enough to shake things gently. It’s about thinking big. Being innovative. Making a difference.
09:20-10:00 Pardon my disruption – Laying a foundation ready for change, Industry Analyst, Martin Hill-Wilson
Change doesn’t happen without direction. You need a map, a path to follow, a strategy to work from. In his presentation, Martin will build upon Mark’s presentation as he helps to lay down the pillars of a successful customer service strategy that will make embracing change in your organisation a pleasure and not a chore.
10:00-10:20 Networking Break
10:20-11:00 Customer Story – GHD
11:00-11:30 Zendesk Story
11:30-12:00 Panel Discussion
Come along for this free event and…
- Discover the latest trends around customer service and why they matter to you
- Get a collection of actionable insights that you can apply within your business for the better
- Get an inside look at how others are facing the same customer service challenges and how they’re overcoming them
- Take the chance to ask your burning questions in our networking breaks and panel discussion
THE ORGANISERS: Zendesk UK