Over 60% of Contact Centres Measure First Call Resolution – Call Centre Helper

Over 60% of Contact Centres Measure First Call Resolution

A graph illustrating How First Contact Resolution is Measured: 39% don't measure it, 13% use a post call survey, 15% measure repeat contact reasons in crm, 24% ask the customer, 28% have no repeat calls in a given time frame

Find out what our community answered when we asked ‘How do you measure First Contact Resolution?’