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About Us
Call Centre Helper
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- The Award Winning Contact Centre and CX Magazine
Last Month (September 2024)
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Next-Gen WFM: What is Coming Down the Line?
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The Evolution of the Contact Centre
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Video: What’s the Best Sample Size for Quality Scoring?
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CX Trends 2024: The Impact of Technology on Customer Experience
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Case Study: Homeday Transforms CX With babelforce and Zendesk
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Beyond ChatGPT: Navigating the New Era of CX AI
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Employee Rights Bill: Impact on Workforce Planning in Contact Centres
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The Future of Customer Service: Top Contact Centre Automation Trends
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4 New Ways to Leverage AI for Customer Service
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Case Study: Home Group Boosts Scheduling Efficiency by 20% with Calabrio
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Get Sickness Under Control – 21 Management Tips
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Open Questions to Use in Customer Service
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Is ChatGPT Really Suitable for Contact Centres Right Now?
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Out of Hours Service – Who’s Doing It Best?
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Complementary Words for Customer Service
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Top CX Events and Conferences for 2024 and 2025
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The Top Contact Centre Events and Conferences for 2024 and 2025
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Open Questions to Use in Customer Service
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