Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Call Centre Helper
®
- The Award Winning Contact Centre and CX Magazine
Last Month (September 2024)
97,336 readers
Hot Topics :
CX
-
CCaaS
-
AI
-
Analytics
-
WFM
Community Group
: 60K Members
LinkedIn Page
: 15K Followers
Skills
Live Chat Quality – 7 Training Exercises to Improve It
Technology
What Tech Should You Buy Next? Here’s How to Choose
Call Centre Management
18 Bad Habits That Kill CX
Blog
Workforce Impact and the Future of AI in Financial Services
Report
Improving Customer Service with AI
Resource
2024 UK Contact Centre KPI Benchmarking Insights Report
White Paper
AI Readiness - Actions for CX Leaders
Report
Generative AI Is The Catalyst For Change In The Contact Centre
Latest News
Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres
Blog
How to Make the Most of Call Centre Outsourcing
Industry News
Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
Blog
Using Auto Call Scoring to Choose the Right Calls for Manual Review
Blog
What Does Candor Mean for Call Centres? How to Embrace It
Industry News
CX Award Wins – October 2024
Blog
AI Under Control: How to Ensure Ethical Customer Service
Industry News
Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk
Call Centre Management
18 Bad Habits That Kill CX
Technology
The Evolution of the Contact Centre
Call Centre Management
Get Sickness Under Control – 21 Management Tips
Skills
Open Questions to Use in Customer Service
Skills
Complementary Words for Customer Service
Strategy
Top CX Events and Conferences for 2024 and 2025
Technology
Top Conversational AI Conferences and Events for 2024 / 2025
Call Centre Management
The Top Contact Centre Events and Conferences for 2024 and 2025
Contact Centre Reports, Surveys and White Papers
Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.
Choose the content that you want to receive.
Contact Centre Reports, Surveys and White Papers
Invites to Webinars & Events
Weekly Newsletter
Editor's Pick
18 Bad Habits That Kill CX
The Evolution of the Contact Centre
Get Sickness Under Control – 21 Management Tips
Open Questions to Use in Customer Service
Latest Resources
Report: Improving Customer Service with AI
2024 UK Contact Centre KPI Benchmarking Insights Report
Upcoming Events
Contact Center Performance Summit
Women in CX UnConference 2024
Latest Blogs
Workforce Impact and the Future of AI in Financial Services
How to Make the Most of Call Centre Outsourcing
Featured Articles
The Top 10 Acknowledgement Statements for Customer Service
Empathy Statements for Customer Service With Examples
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
