Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Metrics
Planning
Quality
Technology
Explore
Webinars
Upcoming Webinars
Recorded Webinars
Resources
Reports
Research
Directory
Podcasts
Newsletter
Tips
Hints & tips
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
QA Template
Jargon Glossary
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Case Studies
Videos
Events
Forum
Advertise
Advertise
Media Pack
About Us
Call Centre Helper
®
- The Award Winning Contact Centre Magazine
20 Smart Ideas to Improve Your Voice of the Customer Programme
Changing Business Perceptions of the Contact Centre
How can we help?
Thursday 3rd Feb 2022
Thursday 10th Feb 2022
Thursday 17th Feb 2022
Thursday 10th Mar 2022
Sign up to our Newsletter
Resource
White Paper: Running a Virtual Call Center: The IT Technical Challenges
Resource
eBook: Customer Engagement Burnout
Resource
eBook: Automation & AI That Unites All Your People
Resource
White Paper: 3 Key Pillars to Survive in an Uncertain Retail Climate
Latest Industry Insights
95
The Significance of Customer Effort Scores
114
Cloud Contact Centre Best Practices You Should Use in 2022
162
Embedded Finance: A Business Opportunity and CX Challenge
166
Let’s Maintain the Momentum
Editors Pick
1,433
The Best Ways to Start and End a Customer Conversation
900
Call Centre Helper Releases Survey Research
1,245
Productivity Hack – A 4-Day Working Week
2,217
15 TED Questions for Customer Service – With Examples
Latest Events
Wednesday 2nd Feb 2022
Tuesday 8th Feb 2022
Wednesday 9th Feb 2022
Wednesday 16th Feb 2022
Latest News
120
Five9 Partner with Pindrop
76
Case Study: Chemical Company Embraces Cloud Solution
317
Cognigy Named as One of Germany’s Fastest Growing Technology Companies
514
Changing Business Perceptions of the Contact Centre
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.
Choose the content that you want to receive.
Contact Centre Reports, Surveys and White Papers
Invites to exclusive Webinars & Events
Weekly Newsletter
Editors Pick
The Best Ways to Start and End a Customer Conversation
Call Centre Helper Releases Survey Research
Productivity Hack – A 4-Day Working Week
15 TED Questions for Customer Service – With Examples
Upcoming Webinars
Webinar: How to Transform CX
Thu 03 Feb 2022
Webinar: How to Build Flexibility into Call Centre Schedules
Thu 10 Feb 2022
Latest Resources
White Paper: Running a Virtual Call Center: The IT Technical Challenges
eBook: Customer Engagement Burnout
Upcoming Events
The Future of Customer Service: What Retailers Should Prepare for in 2022 – Webinar
Wed 02 Feb 2022
The Top Trends in KM for 2022 – Webinar
Tue 08 Feb 2022
Latest Insights
The Significance of Customer Effort Scores
Cloud Contact Centre Best Practices You Should Use in 2022
