Whitepaper: The UK Contact Centre Decision-Maker's Guide 2020-21 - Omni-Channel Engagement Chapter


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The UK Customer Experience Decision-Makers Guide is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations


The guide covers topics such as: What are the main aims of your CX improvement programme? To what extent is legacy technology holding back customer experience? Usefulness of analytics for improving CX and Importance of CX developments in the next 2 years.

Written by Contact Babel

Sponsored by Nuance
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