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Essential Call Centre Tools

Free Contact Centre Tools. Download and Online. Most popular selection of forecasting, workforce planning and quality monitoring tools. Includes tools for motivation of employees and scheduling.

Rapport written on dartboard

Interactive Training Sheet – Building Rapport

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Cheat Sheet – Customer Service Apology Statements

Blue compass with the word guidelines

Example Holiday Booking Guidelines

pink checklist

The Customer Experience Checklist

checklist map

Staff Engagement Checklist

bubble checklist

Speech Analytics Checklist

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Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Contact Centre Dashboard

Contact Centre Dashboard Excel Template – FREE Download

Excel Schedule Adherence Template - Free Download

Excel Schedule Adherence Template – Free Download

Online Monthly Forecast

Experimental Online Call Centre Forecasting Tool

Multi channel call centre calculator showing email calls and web chat

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Free Download of the Excel Monthly Forecasting Template

Monthly Forecasting Excel Spreadsheet Template – Free Download

An image of an example forecast, with the words 'Installing Excel Addins' written over it.

Installing Excel Add-ins for the Forecasting Template

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Training Cheat Sheet – Motivating Teams

start of running race

Training Cheat Sheet – Managing Performance

flying books

Training Cheat Sheet – Influence

Training Cheat Sheet – Creating Advocates

Training Cheat Sheet – Coaching

Training Cheat Sheet – Building Great Rapport

Training Cheat Sheet – Handling Customer Objections

Training Cheat Sheet – Effective Sales Questioning

Space Race Call Centre Game Template

bookcase

Training Cheat Sheet – Closing Techniques

Call Centre Homeworking Checklist