Call Centre Directory

A directory of the key companies operating in the call centre and contact centre industry.

  • Audio Messages and Branding (3)
  • Benchmarking (2)
  • Call Centre Recruitment (2)
  • Call Recording (4)
  • Chatbots and Live Chat (5)
  • Coaching and Training (12)
  • Compliance Software (2)
  • Consultancy (10)
  • Contact Centre Software (28)
  • Events & Conferences (2)
  • Headsets (2)
  • Interaction and Speech Analytics (14)
  • IVR Solutions (8)
  • Knowledge Base Software (1)
  • Omnichannel CCaaS (12)
  • Performance Management and Quality Monitoring (10)
  • Predictive Dialler (2)
  • Process Automation Software (11)
  • Voice of the Customer Software (5)
  • Workforce Management and Workforce Optimisation (13)
  • All Suppliers (A to Z)

    Introducing Experience Communications as a Service (XCaaS). 8×8 XCaaS delivers a single platform for cloud-native contact centre, voice, team chat, meetings, and embeddable communications. 

    Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.

    Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.

    Budd’s focus is sharing: knowledge, access to information and experience. Peter’s focus is the practical meeting of AI and human psychology, the future learning from history.

    The UK’s most widely recognised industry expert in the recruitment and selection of Call and Contact Centre Management and support functions, Cactus Search have an enviable record of success.

    Calabrio is the workforce performance company and trusted ally to leading brands in 100 countries around the world. The digital foundation of customer-centric contact centres, Calabrio helps enrich and interpret human interactions, empowering agents as brand guardians.

    Our mission is to support contact centre leaders to enable them to deliver business success and to be a valued place for industry professionals to network and learn.

    CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

    CardEasy removes the risk of payment card fraud within your contact centre.

    Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams.

    Clinton is a contact centre voice coach.

    ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.

    Contexta360 revolutionises customer interactions by seamlessly enhancing human-to-human and human-to-machine engagements across voice, video, chat, email, and apps.

    Customer Touch Point specializes in long-term and instant impact customer experience solutions for organizations worldwide, providing the tools and support they need to deliver effortless customer experiences.

    AI-Powered Cloud Telephony.

    Douglas Jackson offer fully tailored Recruitment Consultancy and retained executive search solutions exclusively dedicated to serving customer, B2B, and B2C businesses with a strong focus on customer-centricity.

    Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions.

    EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences.

    Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

    Through the power of Genesys’ cloud, digital and AI technologies, organisations can realise Experience as a Service, their vision for empathetic customer experiences at scale.

    injixo is a product of InVision, a market leader in WFM for over 25 years.

    We ensure that your IVR creates the best first impression with expertly designed call flows and IVR scripts combined with professionally recorded IVR voice messages.

    Jabra headsets are designed to fit the unique needs of all types of contact centres, who want to exceed their customers expectations and deliver a superior customer experience, whilst ensuring productivity every day.

    At Kerv, we leverage the power of technology to help our customers stay ahead, providing end-to-end cloud solutions and digital transformation.

    MaxContact is customer engagement software that goes above and beyond to build smarter customer experiences. Our platform is packed with powerful features, to ensure organisations can operate compliantly.

    MiaRec is a global provider of Conversation Intelligence and Auto QA solutions, helping contact centers save time and cost through AI-based automation and customer-driven business intelligence.

    Mpathy Plus are customer service and contact experts, supporting clients with our consultancy services in all areas of customer experience, customer service and contact centres.

    NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime.

    NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

    NICE Nexidia provides industry leading easy to use, out-of-the-box contact center interaction analytics solutions that enable companies to drive business optimisation.

    Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions.

    Playvox is a cloud-native, digital-first workforce and quality management solution that lets you navigate the growing complexity inherent in planning, forecasting, and scheduling – with an AI-driven solution.

    Stronger together, HP and Poly offer complete audio and video conference room solutions for all your workspaces.

    Premier CX are an award-winning creative agency specialising in helping contact centres humanise their customer touchpoints.

    Puzzel is the leading European provider of cloud contact centre solutions.

    QStory are the pioneers of Intraday Automation (IDA). Their mission is to create a better everyday life for customer service professionals by helping them to work in a happier, more engaging and productive environment.

    Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.

    Scorebuddy is a cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers.

    Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

    Raising Standards in Customer Operations.    

    Uniphore has built the most comprehensive and powerful platform that combines conversational AI and automation, computer vision, emotion and tonal analysis, workflow automation, and RPA in a single integrated platform.

    At Upland, we’re experts in contact centers. Our products are designed to make your agents’ lives easier so they can focus on solving your customers’ problems faster. Need to supercharge your contact center? We’ve got you covered.