Call and Contact Centre Events

Interested in Call and Contact Centre, Customer Service and Customer Experience events taking place in 2026 and beyond?

Attending industry events and webinars provides insights into the latest trends and creates valuable networking opportunities. They also offer a convenient way to learn from experts and stay competitive in CX. Our team have specially selected the events and webinars on this page to give you the best possible learning experience.

In-Person Events

Region

Virtual
Featured Webinar: Should Voice Agents Replace IVRs?

Virtual

05th Nov 2026

2026-11-05T00:00:00+00:00

2026-11-05T00:00:00+00:00

Featured Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Virtual

26th Nov 2026

2026-11-26T00:00:00+00:00

2026-11-26T00:00:00+00:00

Featured Webinar: 10 Ways to Make 2027 a CX Success

Virtual

03rd Dec 2026

2026-12-03T00:00:00+00:00

2026-12-03T00:00:00+00:00

ICMI Contact Center Expo 2026

Orlando, FL

26th Oct 2026 - 29th Oct 2026

2026-10-26T00:00:00+00:00

2026-10-29T00:00:00+00:00

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Virtual

27th Oct 2026

2026-10-27T00:00:00+00:00

2026-10-27T00:00:00+00:00

2026 #RaisingStandards

Wolverhampton

03rd Nov 2026

2026-11-03T00:00:00+00:00

2026-11-03T00:00:00+00:00

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Virtual

03rd Nov 2026

2026-11-03T00:00:00+00:00

2026-11-03T00:00:00+00:00

DemoNow: From Conversation to Action with Dialogue Studio

Virtual

04th Nov 2026

2026-11-04T00:00:00+00:00

2026-11-04T00:00:00+00:00

CX Vision 2035

London

05th Nov 2026

2026-11-05T00:00:00+00:00

2026-11-05T00:00:00+00:00

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

Virtual

10th Nov 2026

2026-11-10T00:00:00+00:00

2026-11-10T00:00:00+00:00

Preparing for 2027: What the Latest Research Tells Us – Webinar

Virtual

11th Nov 2026

2026-11-11T00:00:00+00:00

2026-11-11T00:00:00+00:00

From Manual to Momentum: A Pathway to AutoQA for Scaling Businesses- Webinar

Virtual

12th Nov 2026

2026-11-12T00:00:00+00:00

2026-11-12T00:00:00+00:00

Live Show & Tell: What WFM Teams Are Building With AI

Virtual

13th Nov 2026

2026-11-13T00:00:00+00:00

2026-11-13T00:00:00+00:00

Meet Peopleware at Contact Centre Expo

London

18th Nov 2026 - 19th Nov 2026

2026-11-18T00:00:00+00:00

2026-11-19T00:00:00+00:00

Contact Centre & CX Expo 2026

London

18th Nov 2026 - 19th Nov 2026

2026-11-18T00:00:00+00:00

2026-11-19T00:00:00+00:00

Build Your First AI Agent with Cognigy

London

24th Nov 2026

2026-11-24T00:00:00+00:00

2026-11-24T00:00:00+00:00

The Do’s and Don’ts of Writing Effective Automated Line Items – Webinar

Virtual

25th Nov 2026

2026-11-25T00:00:00+00:00

2026-11-25T00:00:00+00:00

Building the QA Team of Tomorrow: Preparing for AutoQA & AI Agents – Webinar

Virtual

01st Dec 2026

2026-12-01T00:00:00+00:00

2026-12-01T00:00:00+00:00

The AutoQM Knowledge Problem You Need to Solve in 2027 – Webinar

Virtual

10th Dec 2026

2026-12-10T00:00:00+00:00

2026-12-10T00:00:00+00:00

2027 Customer Strategy & Planning

Newcastle

27th Apr 2027

2027-04-27T00:00:00+00:00

2027-04-27T00:00:00+00:00