In this part of the Contact Centre Manifesto series, we look at two key questions. Does reaching for some targets consume more resources than it saves? Is the answer a more customer-centric approach?

The options for consumers to manage their money continue to grow, and with this expansion, mobile payments are becoming more popular. Here, Puzzel explores the current choices available to consumers, highlighting how you can create the ideal integrated solution.

For the ninth year, Genesys has been positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide. Read on to find out how Gartner defines Contact Centre Infrastructure and how all of the vendors compare.

NewVoiceMedia identifies five key considerations for your business to help you maintain successful and profitable relationships with everyone you do business with – from your suppliers, partners and resellers to your customers and clients.

Problem:  Unable to identify issues outside of Cisco environment, across the broader ecosystem. In this case study IR shares how Prognosis delivers complex multi-vendor visibility in one place.