Call Centre Helper - The Leading Contact Centre Magazine
The Contact Centre Podcast: Episode 12In this episode, Sandra Thompson, the founder of the management consultancy Exceed All Expectations, shares her top tips for using emotional intelligence to create memorable customer experiences.
While today’s forecasting methods are amazing, it’s still not possible to define the perfect forecasting formula that will account for all possible scenarios. In this eBook, you discover the basics of forecasting and find out what the most common challenges are in WFM, as well as how to tackle those challenges.
MiFID II is being recognized by financial industry analysts, like IHS Markit, as one of the broadest and most costly regulations in history This White Paper looks at six key areas
Although the exact numbers vary by source, there’s universal agreement that it costs several times more to acquire a new customer than to retain an existing customer. This White Paper looks at Contact Centre Technology
This White Paper focuses on behaviours that can help you become a better contact centre leader. It includes a real-life perspective from Jen Jackson, Vice President of Customer Success at Serenova. Use this White Paper to foster trust and build productive relationships in (and out of) your contact centre.