Call Centre Helper^® - The Award Winning Contact Centre and CX Magazine

Old green vintage telephone and modern mobile phone

The Different Types of Dialler Explained

Holiday concept with jack russell dog surfing on a wave

How to Manage Holiday and Vacation in the Contact Centre

8x8 Return of the Phone Call Box

How can we help?

Latest Resources Image Thumbnail

Resource

eBook: A Guide to Contact Centre Benchmarking

Latest Resources Image Thumbnail

Resource

White Paper: How to Coach Across a Multi-Generational Workforce

Latest Resources Image Thumbnail

Resource

White Paper: 8 Emerging CX Challenges for 2023

Latest Resources Image Thumbnail

Resource

Move Your Business to the Home of Corporate Services

Sign up to our Newsletter

Latest Industry Insights

Two glowing heads: orange and blue

92

Chatbot vs. Virtual Agent: Key Characteristics

Phone payment concept with phone and card

82

Invest in Seamless CX with Secure IVR Payment Options

Image of two arrows pointing in opposite directions - Choice Concept

196

Choosing the Best Customer Support Software

Customer experience evaluation concept with faces and finger pointing

159

2023 Trends: Shared CX Responsibility Expands

16,109

How to Handle Contacts From Challenging Customers

2023 year prediction concept - text in vintage letterpress wood type printing blocks with a cup of coffee

1,374

Contact Centre Predictions for 2023

Robot talking on the phone

790

An Introduction to… Machine Customers

rapport on chalkboard

413,427

27 Effective Ways to Build Rapport With Customers

Sensee Event Banner Health & Well Being Looking After Your Homeworkers Online Workshop

Wednesday 30th Nov 2022

Live webinar: Maximize Efficiency and Effectiveness in Contact Center Testing Event Banner

Wednesday 30th Nov 2022

five9 cx trends

Thursday 1st Dec 2022

cx paris

Tuesday 6th Dec 2022

live chat signs

221

How to Handle Multiple Chat Conversations Effectively

letterboard with acronym SLA for "service level agreement"

128

What Is a Service Level Agreement?

Customer Data Analysis

126

What Is Customer Data Analysis?

late watch

364

Managing Lateness Within a Contact Centre

Award concept with green neon star on podium

80

Spearline Ranked Again in Fast 50 Awards

Old green vintage telephone and modern mobile phone

107

The Different Types of Dialler Explained

451

What We Heard at the Call & Contact Centre Expo 2022

Which Is Better as a Communication Channel

220

Which Is Better as a Communication Channel?

41,446

Contact Centre Dashboard Excel Template

A photo of colourful alphabet letters

110,760

What is the Phonetic Alphabet?

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

3,063,130

Top 50 Positive Words and Phrases – With Examples

Graphic of Good Words to Describe Yourself on a CV

4,723,765

The Top 50 Words to Describe Yourself on Your CV

Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.