Call Centre Helper® - The Award Winning Contact Centre Magazine
Our panel of experts share their favourite ideas for engaging and inspiring a young team of super-agents in the contact centre.
Talkdesk has been named a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service. As one of only three Leaders in the report, Talkdesk was named a Leader based on evaluation across 15 criteria.
Consumers across generational age groups and particularly those within the Generation Z and Millenials bracket have an expectation that communication with a brand should be possible via any preferred channel such as phone, email, chat, advanced messaging apps or social media.
CX plays a fundamental part in the success and failure of every business. Successful companies offer good experiences at every touch point.
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)” is one of the Inner Circle series of ContactBabel reports.