If used correctly, customer feedback can help boost operations and service, not only in the contact centre, but across the wider business.
The impact of AI is here to stay. It matters that you are successful and develop a firm foundation to evolve your AI customer service strategy. This white paper looks at how you can introduce AI in your contact centre.
Customer complaints keep people very busy. Organisations have established complex processes, with specialist teams working to tight protocols and guidelines. This may be an effective way to keep customers happy in the short term, but are organisations missing a trick?
Customer care should be a top priority for businesses, but the value of efficient customer service can’t be overstated. This white paper summarises how with Intelligent Virtual Assistants (IVAs) customers receive both a personal and human experience.
Throughout October, Call Centre Helper readers were invited to take part in our annual Contact Centre survey. Over 380 contact centre professionals took part, and we are delighted to share the results with you.