Call Centre Helper - Help and Advice for Contact Centres and Customer Service

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28th September 2026

Have IVRs Had Their Day?

Learn whether IVRs are becoming obsolete or evolving with AI, as experts explore virtual agents, intelligent routing, and the future of contact centre entry.

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Key Questions to Help You Decide What to Automate

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How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

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Resources

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Webinar Replay: Are You Wasting Your CX Data’s Potential?

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

The 2026 UK Contact Centre Conduct Risk Report

The 2026 UK Contact Centre Conduct Risk Report

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News

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8×8 Wins Four Stevie Awards for Technology and Service

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Content Guru Wins Two Cloud Excellence Awards

MiaRec and Alianza Announce New Integration

MiaRec and Alianza Announce New Integration

Zoom Cares Announces $2.75m AI Grant Funding

Zoom Cares Announces $2.75m AI Grant Funding

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Blogs

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6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Low-Code Use Cases With Real-World Examples

What The New Compliance Rules Mean For Your Contact Centre

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

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Events

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Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

2026 QATC Annual Conference

2026 QATC Annual Conference

MaxContact Partner Community Event

MaxContact Partner Community Event

Customer Experience Live Show Middle East 2026

Customer Experience Live Show Middle East 2026

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People, Processes and Technology

10 Steps to a Better CX Ambassador Programme

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

What It Takes to Be a More Empathetic Leader

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How Can Resource Planners Help Reduce Frontline Stress?

How Can Resource Planners Help Reduce Frontline Stress?

What Should You Do When You Think a Customer Is Lying?

How to Design Escalation Pathways That Really Work

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Have IVRs Had Their Day?

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

The Do’s and Don’ts of Implementing Analytics

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