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Call Centre Helper^® - The Award Winning Contact Centre and CX Magazine

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Workforce Planning

Erlang X – Everything You Ever Wanted to Know

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Play to Win! 10 Steps to Gamify Your Contact Centre

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Call Centre Management

5 Amazing On-Site Perks Your Agents Will Love

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NICE Announces a Strategic Partnership With Deloitte Digital

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State of the Contact Center 2025

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The UK Contact Centre Decision-Makers’ Guide 2025

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Building a Sustainable CX Practice

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35 Most Important Call Center KPIs

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2025 Call Centre Productivity Guide: Must-Have Metrics

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The AI Butterfly Effect: The Force Multiplier Reshaping CX

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Movers and Shakers March 2025

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Case Study: Intercom Automated Its QA With Scorebuddy

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Net Promoter Score (NPS): What It Is and How to Measure It

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From Cost to Value: How Does Your Contact Centre Stack Up?

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5 Ways to Use Sentiment Analysis in Contact Centres

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How to Design WFM Schedules That Prioritize Mental Wellness

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

Call Centre Management

Proven Ways to Maintain Fairness in the Contact Centre

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Call Centre Management

Get Ahead of KPI Fluctuations in Your Contact Centre

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Can AI Really Handle Customer Complaints?

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Call Centre Management

How to Reduce Background Noise for Remote Workers

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Call Centre Management

Our Top Readers of 2024

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Call Centre Management

Our Top Webinars of 2024

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Call Centre Management

Our Top Consultant Contributors of 2024

Centrical webinar Boosting Agent and Team Leader Effectiveness

Talkdesk webinar New Thinking for Contact Centre KPIs

Closing the skill gap: Retain and Empower Your Agents with AI webinar

Real-time Alerts: The Secret Ingredient to Consistent CX

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Smarter scheduling, stronger teams: automation and flexibility in action

MaxContact Community Event

stop the churn webinar 27 march