Call Centre Helper - Help and Advice for Contact Centres and Customer Service

Calendar, clock, hand with pen, and checklist in a creative collage style

20th October 2026

Tactics to Manage QA Well During Seasonal Peaks

Learn five ways to maintain contact centre QA during seasonal peaks, including smarter coaching, risk-based checks, flexible planning, and automated QA tools.

View All Exclusive Articles

AI analyzing workforce data with robot at keyboard with WFM icons

8 Ways AI Is Already Changing WFM for the Better

Keep Your Promise written in colourful blocks on a blue background

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

View All Exclusive Articles

Resources

View All Resources

eBook: Capacity Planning for Contact Centre BPOs

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

White Paper: Three Ways to Make Automated Customer Experiences More Human

White Paper: Three Ways to Make Automated Customer Experiences More Human

View All Resources

News

View All News

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Kensington Mortgages Completes Amazon Connect Migration With Sabio

Kensington Mortgages Completes Amazon Connect Migration With Sabio

View All News

Blogs

View All Blogs

‘Deflected’ Does Not Mean ‘Resolved’

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

How to Turn Training into Lasting Competence

Reversing the Sprawl…And Why More Isn’t Always Better

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

How to Fix The Most Common WFM Planning Mistakes

View All Blogs

Events

View All Events

Unified Communications Expo (UCX) London 2026

Unified Communications Expo (UCX) London 2026

Customer Contact West 2026

Customer Contact West 2026

Customer Experience Live Show South Europe 2026

Customer Experience Live Show South Europe 2026

CX Solutions Summit

CX Solutions Summit

View All Events

People, Processes and Technology

Can You Afford to Ignore Shadow Knowledge?

Can You Afford to Ignore Shadow Knowledge?

Are You Doing Enough to Help New Starters Settle In?

10 Top Ideas We Heard From Oxfordshire County Council

View All People Articles

Tactics to Manage QA Well During Seasonal Peaks

Tactics to Manage QA Well During Seasonal Peaks

How to Keep Your Promises to Customers

How to Communicate Your QA Framework Clearly

View All Processes Articles

8 Ways AI Is Already Changing WFM for the Better

8 Ways AI Is Already Changing WFM for the Better

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Switch From Live Chat to Chatbots – Without Losing Customers

View All Technology Articles