As consumers, we demand a frictionless experience, giving loyalty to companies that consider this important. As such, many contact centres are putting the Customer Experience (CX) at the heart of their processes, creating innovative ways to improve their service offerings.

Every-day issues will hit your call centre. Whatever the cause, these events must be addressed. Intraday Automation keeps call centres on top of events that threaten performance. It isn’t just about coping, it’s about proactive management of resources.

This white paper is your handbook for venturing into the RPA world. It’s packed with background on what RPA can do for you and your organisation, how it works, and the different kinds of robotic solutions for your automation needs.

It’s harder than ever to keep up with customers and their constantly changing expectations. So how can businesses scale to meet these demands? This report reveals the top 10 customer service trends for application development and delivery, supporting customer service.