Call Centre Helper - The Award Winning Contact Centre Magazine
We investigate the role of the customer service manager and identify how they can inspire great performance across the contact centre.
Microservices have become a de facto standard for new cloud applications. But is microservices just a meaningless buzzword, or does it really matter for contact center solutions? The answer is a resounding, “Yes, microservices do matter.”
Do you use spreadsheets for resource planning in your call center? Are you looking to create and optimize your call center workload forecast in Excel? Then this guide is for you!
The knowledge base is the raw material of your self-service strategy. That is where your chatbot will go look for answers while interacting with human visitors. Without an optmized knowledge base, there are no answers!