In this article we look at how to measure the accuracy of forecasts.
Companies that excel at digital customer care reap impressive rewards. This eBook provides insight into how you can revolutionise your customer experience and deliver next-gen digital customer service.
Call centres today are faced with challenges that demand attention to improve results for customers. This survey of call centre managers and executives in the US and the UK checks on the current state of priorities and areas for improvement.
Delivering continuous improvement is a business imperative, regardless of your size and complexity. This white paper looks at customer challenges, how to approach any improvements and make positive changes to your customer service.
Research shows 55% of consumers who intended to make a purchase change their mind because of poor customer service. This white paper looks at how the power of conversation can transform customer service, business opportunities and employee engagement.