Call Centre Helper^® - The Award Winning Contact Centre Magazine

Customer service agents are the core of contact center success. When agents perform well, customers are happier, and the business generates more revenue.

This 2021 edition of CX Network’s Contact Centres report series presents exclusive insights from an elite research panel of contact centre leaders on the opportunities, hurdles and spend priorities ahead.

This step-by-step change management guide will help you combine the physical with the digital customer journey and harness enormous insights in the process, leading your contact centre into the future.

The Post Office Ltd. deployed Nuance Live Assist and Nuance Virtual Assistant in just six months, with Nuance Call Steering coming only three months later, and, started seeing results almost immediately.