In this next part of our Contact Centre Manifesto series, we explain how to involve the frontline in operational and strategic decision making.
Organisations would love to think that they could deliver first-time fixes, with great customer experience scores and low average handling time, but it’s not always easy. This White Paper looks at how you can reduce AHT without affecting customer experience.
PCI compliance and card data protection in contact centres is a hot topic right now as the cost of fraud continues to rise. Read more in Syntec’s latest consumer survey, which includes further tips and recommendations for contact centre leaders.
Organisations need to embrace the speed and agility of today’s consumer or risk alienating their most critical stakeholders. Interactive Intelligence have developed a free ebook designed to help you start embracing today’s modern customer.