Call Centre Helper - The Leading Contact Centre Magazine
We present five key ways of improving your Customer Satisfaction (CSat) score in the contact centre.
Most organizations record customer calls and capture channel interactions for quality assurance purposes. But they ignore how this insight can provide better customer and agent experiences. This study looks at converting interactions into actionable insights to improve the customer experience.
In this whitepaper, we discuss six applications and associated use-cases for AI that have already enabled companies to transform (not just improve) customer service and engagement. We will also talk about innovative ways that can get you going with AI.
Call centre technology consolidation can capture value, increase efficiency and reduce demands on IT teams. It also has a host of end-customer benefits.