Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey. We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre […]

Fraud is on the rise across customer-facing interaction channels. This white paper examines the challenges that organisations face and how voice, behavioural and biometrics successfully detect and prevent fraud while improving customer experience by reducing effort for legitimate customers.

In this short ebook, Guy Letts from CustomerSure explains why ‘getting feedback right’ delivers, and lays out a step-by-step guide process you can follow to start getting results fast.