Ian Williams provides a process for creating a customer journey map.
Struggling to quantify the cost of failure outside of your control? How to cut costs and raise your corporate status regardless of organisational silos and technology? Bright shares how text analytics can be a game changer for our entire industry.
When your employees can create their own journey of engagement, improved customer service creates itself. This e-book provides an essential guide to an employee’s journey with your organization.
New Contact Centre practices must pivot around embedding quality customer experience into the fabric of their operations. This eBook will help you deliver a winning customer experience by covering; eContact Centre, Contact Centre success and Managing Omnichannel eContact Centre.
Business Need: Deliver continuous improvement in operational performance, contract management and customer satisfaction while reducing complaint calls In this case study Nexidia shares how Soha Housing uses Nexidia AudioFinder in their contact centre.