Call Centre Helper - Help and Advice for Contact Centres and Customer Service

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19th October 2026

8 Ways AI Is Already Changing WFM for the Better

Learn how AI is transforming contact centre WFM with smarter forecasting, skills matching, flexible scheduling, workforce insights, and better customer outcomes.

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Keep Your Promise written in colourful blocks on a blue background

How to Keep Your Promises to Customers

A book in the shadows - hidden knowledge concept

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

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Resources

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eBook: EU Data Sovereignty for the Contact Centre

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

White Paper: Three Ways to Make Automated Customer Experiences More Human

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Zoom in on CX Podcast Series

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News

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Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Kensington Mortgages Completes Amazon Connect Migration With Sabio

Kensington Mortgages Completes Amazon Connect Migration With Sabio

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Blogs

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Reversing the Sprawl…And Why More Isn’t Always Better

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

How to Fix The Most Common WFM Planning Mistakes

What is Agentic Experience Orchestration (AXO)?

What is Agentic Experience Orchestration (AXO)?

How to Send a Document For Signature in 5 Easy Steps

How to Send a Document For Signature in 5 Easy Steps

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Events

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Unified Communications Expo (UCX) London 2026

Unified Communications Expo (UCX) London 2026

Customer Contact West 2026

Customer Contact West 2026

Customer Experience Live Show South Europe 2026

Customer Experience Live Show South Europe 2026

CX Solutions Summit

CX Solutions Summit

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People, Processes and Technology

Can You Afford to Ignore Shadow Knowledge?

Can You Afford to Ignore Shadow Knowledge?

Are You Doing Enough to Help New Starters Settle In?

10 Top Ideas We Heard From Oxfordshire County Council

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How to Keep Your Promises to Customers

How to Keep Your Promises to Customers

How to Communicate Your QA Framework Clearly

How to Manage Agent Workarounds and Shortcuts

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8 Ways AI Is Already Changing WFM for the Better

8 Ways AI Is Already Changing WFM for the Better

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Switch From Live Chat to Chatbots – Without Losing Customers

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