Call Centre Helper - The Award Winning Contact Centre Magazine

What does it mean to be “resilient” in 2020-21? If you want your organization to lead in the New Normal — or the Next Normal or whatever the recovery period is called — what are some steps you can take? Download this Ebook for a collection of insights, tools and templates that can help you

A typical contact center operation has a lot of labor-intensive, error-prone processes. What if agents could eliminate the time they spend on these processes and focus on creating a better customer service experience?

Artificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised.

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