Call Centre Helper - The Award Winning Contact Centre Magazine

6 Things to Have in Place for Successful Hybrid Working

Hybrid-working is the latest trend to hit working patterns in the contact centre.

Meme Showing a Man Laughing when a University Graduate says that they will only be working on the call centre for a few months

32 Memes You Will Only Come Across in a Call Centre

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A picture of a compass pointing to the word "quality"

10 Experts Share Their Favourite Advice on Quality Assurance

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Upcoming Webinars

Webinar: 7 Expert Ideas to Improve Capacity Planning

Thursday 13th May 2021 Register Now

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Thursday 20th May 2021 Register Now

Latest Industry Insights

NICE Revolutionizes Contact Center Recording with the Launch of InterACT

Cold Call

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Self-Service Portal: How to Measure the Performance

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Multilingual Hub Outsourcing

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How Smart Algorithm can Crack the Recontact Issue

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The Importance of Emotional Intelligence in the Contact Centre

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Latest Resources

Whitepaper: Happy Agent Happy Customer Empowering Your Business and Driving Success

Download the Happy Agent Happy Customer eBook and learn more about: Empowering your business and driving success, Improving call center performance through employee satisfaction and the latest call center technology.

Whitepaper: Best Practices for Applying AI in the Contact Centre

Ready to transform your contact center with game-changing AI? Use the tips and best practices in this eBook to increase CSAT, achiever faster resolution, and improve employee engagement at your contact center—all thanks to AI.

Whitepaper: State of the Contact Centre 2021: Cloud is here. What's next?

The Calabrio State of the Contact Centre 2021 report dives deep into this inflection point in the cloud transformation of the contact centre, providing surprising and actionable insights on:

Forrester Study - Voice is the New Empathy Channel

Forrester Consulting recently fielded a survey, commissioned by CallMiner, to learn more about the evolving role of the customer service representative (CSR), particularly considering the increased offering of self-service customer service channels by brands.