Call Centre Helper TV

A wide selection of easy to digest video content from Call Centre Helper.

close up of calendar and alarm clock
Creating Flexible Schedules
Five Steps to Map Customer Journeys
Avoiding the Fairness Trap when creating schedules
Avoiding the Fairness Trap When Creating Schedules
Chatbot Algorithms Featured Image
What Algorithms Do Chatbots Use?
Customer Experience Concept. Happy Client using Smart Phone
What Is Customer Experience (CX)?
Emotional Motivators Target the Feelings that drive customer behaviours
How to Target the Feelings That Drive Customer Behaviours
What is a Customer Experience (CX) Chain
What Is a Customer Experience Chain?
Customer Personas written in front of lots of headshots
Using Personas in Customer Journey Mapping
Who Should Record IVR Messages
Who Should Record IVR Messages?
The Erlang C Formula
The Erlang C Formula
People icons in front of a keyboard
What Is the Difference Between WFM, WFO and WEM?
Average Handling Time concept with hands holding clock
What Is Average Handling Time and How Do You Measure It?
Why CX Matters Video Cover
Why Customer Experience (CX) Matters
What is the difference between CX and customer service
The Difference Between Customer Experience and Customer Service
Design for Sentiment
How to Design for Sentiment
10 Experts Share Their Favourite Advice for... Remote Working
Remote Working – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
What is the Difference Between WFM and WFO?
What Is the Difference Between WFM and WFO?
A Simple Motivational Trick
Old green vintage telephone and modern mobile phone
The Different Types of Dialler Explained
beware of Watermelon Metrics
Beware of Watermelon Metrics
10 Experts Share Their Favourite Advice on Quality Assurance
Quality Assurance – 10 Experts Share Their Favourite Advice
What is WFM cover image
What Is WFM?
What WFM Tools are Available Featured Image
What WFM Tools Are Available?
 
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.