Call Centre Helper TV

A wide selection of easy to digest video content from Call Centre Helper.

How Do You keep Staff Engaged
How Do You Keep Staff Engaged?
What is Procrastination video cover
Procrastination in Contact Centres
Creating a Customer Service Mantra Video Cover
Creating a Customer Service Mantra
Average Handling Time concept with hands holding clock
What Is Average Handling Time and How Do You Measure It?
Darts on target should you remove aht video cover
Should You Remove Average Handling Time (AHT) as an Agent Target?
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Call Centre Metrics – 10 Experts Share Their Favourite Advice
3d Chat bubbles with the words what is chatgpt
What Is ChatGPT?
EPIC Customer Service Explained Video Cover
EPIC Customer Service Explained
How to get the best of Outbound Dialler Cover
How You Can Get the Best out of Your Outbound Dialler
What is Customer Intelligence CI cover
What Is Customer Intelligence?
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
What are the Differences Between UCaaS and CCaaS video cover
What Are the Differences Between UCaaS and CCaaS?
What is Self-Confidence video cover
Self-Confidence in Contact Centres
Typical IVR Solutions
Typical IVR Solutions
What is the difference between CX and customer service
The Difference Between Customer Experience and Customer Service
What is CCaaS What are the Benefits Video cover
What Is CCaaS? What Are the Benefits?
Shrinkage Russian dolls decreasing in size
Workforce Management (WFM) and Shrinkage
Speed Up AHT Cover
How Can You Speed Up Average Handling Time?
Customer Experience Concept. Happy Client using Smart Phone
What Is Customer Experience (CX)?
People icons in front of a keyboard
What Is the Difference Between WFM, WFO and WEM?
Stay Compliant with Outbound Dialling Video Cover
How Can You Stay Compliant With Outbound Dialling?
How Does Customer Intelligence Improve the Customer Experience? video cover
How Does CI Improve CX?
A Simple Motivational Trick
10 Experts Share Their Favourite Advice on Quality Assurance
Quality Assurance – 10 Experts Share Their Favourite Advice
 
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