Video

A wide selection of easy to digest video content from Call Centre Helper.

Guide to partial automation video cover
What Does Contact Centre Partial Automation Really Mean?
What's stopping your talent from blooming video cover
What’s Really Stopping Your Talent From Blooming?
An easy step by step guide to creating a schedule video cover
An Easy Step-by-Step Guide to Creating a Schedule
How to Choose Which Calls to Evaluate video cover
How to Choose Which Calls to Evaluate
Forecasting basics video cover
Getting Started With Forecasting
Video cover for how to calculate not ready rate
How to Calculate ‘Not Ready’ Rate
White lily and blurred burning candles - video cover for statements for supporting bereaved customers
Agent Statements for Supporting Bereaved Customers
How to Improve Forecast Accuracy video cover with Chris Dealy
How to Improve Forecast Accuracy
Speed up ACW Video Cover
3 Simple Ways to Speed Up After-Call Work
If it's a forecast it's wrong video cover
If It’s a Forecast – It’s Wrong
NPS - Net Promoter score written in notepad
Improve Your Net Promoter Score (NPS)
Contact Centre Occupancy and Utilization video cover with Ray Agar
Top Tips to Optimize Occupancy and Utilization
Measure Customer Emotion Video
3 Ways to Measure Customer Emotion in the Contact Centre
Working and creating illustration with hands holding cogs - creating superfans cover
How to Create ‘Super-Fan’ Customers
Empathy Statement Examples Video Cover Chris Mounce
4 Examples of Customer Service Empathy Statements
Colin Mann video cover how to reduce queue time
Tips to Reduce Call Queue Time
Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo
Methods to Calculate Forecast Accuracy
What is Self-Service and Why Should Contact Centres Offer It?
Self-Service and Why Contact Centres Should Offer It
Empathy Statements Explained Video Cover
What’s the Difference Between Empathy and Sympathy?
Tips to Reduce Repeat Contacts Video Cover
Tips to Reduce Repeat Contacts
What are some tips for improving quality assurance (QA)? video cover
How to Improve Your QA
Why FCR Matters Video Cover
Why FCR Matters and How to Measure It
What are some Challenges to QA Video Cover
What Are Some Challenges to QA?
A person raising hand up on sunset sky at beach
Inspire Agents to Improve Their Performance