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About Us
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A wide selection of easy to digest video content from Call Centre Helper.
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The Pros and Cons of Agent Self-Evaluation
Tips to Write Better Customer Emails
What’s the Best Sample Size for Quality Scoring?
What’s Really Skewing Your Forecasting
How to Use the 3 Strike Rule in the Contact Centre
Video: Why Your Forecasters Should Always Talk to Marketing
How to Use the Sandwich Technique for Customer Service
The AHT Glidepath – Track Agent Onboarding
Four Ways to Reduce Agent Burnout and Attrition
Video: Is Overhang Distorting Your Staffing Calculations?
What Does Contact Centre Partial Automation Really Mean?
What’s Really Stopping Your Talent From Blooming?
An Easy Step-by-Step Guide to Creating a Schedule
How to Choose Which Calls to Evaluate
Video: Getting Started With Forecasting
How to Calculate ‘Not Ready’ Rate
Agent Statements for Supporting Bereaved Customers
Tips to Improve Forecast Accuracy
Simple Ways to Speed Up After-Call Work
Video: If It’s a Forecast – It’s Wrong
How to Improve Your Net Promoter Score (NPS)
Top Tips to Optimize Occupancy and Utilization
Ways to Measure Customer Emotion in the Contact Centre
Steps to Creating ‘Super-Fan’ Customers
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How to Make the Best Use of Coaching Time
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Erlang X – Everything You Ever Wanted to Know
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15 Examples of Probing Questions for Customer Service
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20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
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The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
