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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: 3 Ways to Build Self-Service That Actually Works

3 Ways to Build Self-Service That Actually Works

Video Image: Rethinking Quality Management with AI

Rethinking Quality Management With AI

Video Image: Forecast Accuracy and Intervals

Why You Need to Look at Intervals

Video Image: How Automating Time Off Requests Supports Agents and Planners

How Automating Time-Off Requests Supports Agents and Planners

Video Image: From Guesswork to Data-Driven QA

From Guesswork to Data-Driven QA

Video Image: 7 Practical Ways to Build Psychological Safety in Your Team

7 Practical Ways to Build Psychological Safety in Your Team

Video Image: How VoC Programmes Are Changing

How VoC Programmes Are Changing

Video Image: Why Human-in-the-Loop AI Matters in Customer Service

Why Human-in-the-Loop AI Matters in Customer Service

Video Image: Check Your Tools

Why You Need to Check Your Forecasting Tools

Video Image: 5 Ways Technology Supports Contact Centre Agents Every Day

5 Ways Technology Supports Contact Centre Agents Every Day

Video Image: Improving Abandon Rate - From Wait Time to Win Time

Improving Abandon Rate – From Wait Time to Win Time

Video Image: The Evolution of Voice of the Customer

The Evolution of Voice of the Customer

Video Image: Don’t Exceed 85% Maximum Occupancy

Don’t Push Occupancy Beyond 85%

Video Image: 5 Ways AI is Transforming the Agent Experience

5 Ways AI Is Transforming the Agent Experience

Video Image: Tips to Improve Call Abandonment Rates

Tips to Improve Call Abandonment Rates

Video Image: How to Break Bad Habits in Workforce Planning

How to Break Bad Habits in Workforce Planning

Video Image: The Hidden Cost of Poor Scheduling

The Hidden Cost of Poor Scheduling

Video Image: Reducing Abandoned Calls by Understanding Why

Reducing Abandoned Calls by Understanding Why

Video Image: How to Stay Ahead of Digital Customer Demand

How to Stay Ahead of Digital Customer Demand

Video Image: AHT Varies Across The Day

Why You Need to Account for AHT Variation Across the Day

Video Image: The Rise of Chatbots in Customer Service

The Rise of Chatbots in Customer Service

Video Image: A Better Path to Higher Customer Satisfaction

A Better Path to Higher Customer Satisfaction

Video Image: 3 Broken CX Processes and How to Fix Them

3 Broken CX Processes and How to Fix Them

Video Image: How to Use AI to Empower Agents

How AI Empowers Agents for Better CX