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A wide selection of easy to digest video content from Call Centre Helper.

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Video Image: Agent Self-Evaluation – The Pros and Cons
Video: Agent Self-Evaluation – The Pros and Cons
Video Image: The Secrets to Writing Better Customer Emails
Video: The Secrets to Writing Better Customer Emails
Video Image: What’s the Best Sample Size for Quality Scoring?
Video: What’s the Best Sample Size for Quality Scoring?
AHT and Call Distribution video cover
What’s Really Skewing Your Forecasting
Video Image: Using the 3 Strike Rule in the Contact Centre
Video: Using the 3 Strike Rule in the Contact Centre
Correlate Marketing Activities video cover
Video: Why Your Forecasters Should Always Talk to Marketing
Video Image: How to Use the Sandwich Technique for Customer Service
Video: How to Use the Sandwich Technique for Customer Service
Video Cover for Jonty Pearce explaining the AHT Glidepath
Video: The AHT Glidepath – Track Agent Onboarding
Video Image: The Truth About Agent Burnout
Video: The Truth About Agent Burnout
Daily profiles and reporting intervals video cover
Video: Is Overhang Distorting Your Staffing Calculations?
Video Image: What Does Contact Centre Partial Automation Really Mean?
Video: What Does Contact Centre Partial Automation Really Mean?
Video Image: What’s Really Stopping Your Talent From Blooming?
Video: What’s Really Stopping Your Talent From Blooming?
Video Image: An Easy Step-by-Step Guide to Creating a Schedule
Video: An Easy Step-by-Step Guide to Creating a Schedule
Video Image: How to Choose Which Calls to Evaluate
Video: How to Choose Which Calls to Evaluate
Forecasting basics video cover
Video: Getting Started With Forecasting
Video Image: How to Calculate ‘Not Ready’ Rate
Video: How to Calculate ‘Not Ready’ Rate
Video Image: Agent Statements for Supporting Bereaved Customers
Video: Agent Statements for Supporting Bereaved Customers
Video Image: How to Improve Forecast Accuracy
Video: How to Improve Forecast Accuracy
Video Image: 3 Simple Ways to Speed Up After-Call Work
Video: 3 Simple Ways to Speed Up After-Call Work
If it's a forecast it's wrong video cover
Video: If It’s a Forecast – It’s Wrong
Video Image: Improve Your Net Promoter Score (NPS)
Video: Improve Your Net Promoter Score (NPS)
Video Image: Top Tips to Optimize Occupancy and Utilization
Video: Top Tips to Optimize Occupancy and Utilization
Video Image: 3 Ways to Measure Customer Emotion in the Contact Centre
Video: 3 Ways to Measure Customer Emotion in the Contact Centre
Video Image: How to Create ‘Super-Fan’ Customers
Video: How to Create ‘Super-Fan’ Customers
 
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