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A picture of someone shielding themsleves from COVID-19
Case Study: How MoneyGram Maintained CSAT During COVID-19
580
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Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics
116
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Case Study: Ecotricity Increases Schedule Adherence by 10%
57
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A photo of a post it note with the words "employee engagement"
Case Study: How Ubisoft Engage Remote Agents
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Case Study: AGL Moves All of Its Agents to Remote Working
75
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Case Study: EIMS Moves Its Global Sales Operation to Work Remotely
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A picture of people walking over a series of cogs
Case Study – Voxpro Increases Productivity by 20%
252
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An alarm clock showing 20 past ten on a pink background
Case Study – BT Safely Lowers Call Time by 8%
142
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A photo of the ee contact centre team as part of a choir
Case Study: EE Reduce Contact Centre Attrition and Absence Levels
280
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Case Study: Global Manufacturer Reduces Contact Centre Costs
60
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Case Study: Contact Centre Improves Customer Satisfaction With AI
129
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A picture of a virtual assistant in a computer
Case Study: European Tax Agency Implements a Virtual Assistant
214
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Case Study: Urban Massage Integrates With Salesforce
66
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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More
321
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Case Study: How Nottingham City Homes Moved to the Cloud
140
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Case Study: Webhelp Nordic Drives International Growth
222
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Case Study: Which? Exceeds Monthly Net Promoter Score Targets
187
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Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service
246
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Case Study: Gaming Company Answers 90% of Chats in 10 Seconds
153
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Case Study: How PhotoBox Enhanced its Customer Experience
263
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