Articles - Case Studies

Our Case Studies page showcases real-world examples of how contact centres are improving performance, technology, and customer experience. This collection of success stories, lessons learned, and expert commentary highlights innovative strategies and practical approaches that have made a measurable impact in live environments. Learn how organisations have tackled common challenges, from reducing wait times to boosting engagement and efficiency. The case studies also provide inspiration for applying similar ideas in your own operation, helping you achieve meaningful and sustainable results.

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Web design concept
Case Study: Canva Doubles Agent Productivity With Assembled
House with the word risk in blocks and a group of blocks falling
Case Study: Amynta Group Boosts FCR With Zoom
Floating stairs in a house
Case Study: Viewrail Achieves a 70% Self-Service Rate With Zoom
Contemporary art collage showing a hand holding a credit card,
Case Study: Capital One Enables Hybrid Collaboration With Zoom
University graduates in their caps and gowns
Case Study: UC Riverside Modernizes Campus Communications With Zoom
Storage units inside building.
Case Study: National Storage Unifies 250+ Centres With Zoom
Person using a DIY machine
Case Study: Cricut Reduced Abandonment Rates by 90% With Zoom
Wind turbines in the sunset
Case Study: A Major US Utility Company Saves $250K With Creovai
Magnifying glass showing recruitment process
Case Study: Page Outsourcing Improves Consistency With Netcall
Hospital concept
Case Study: Sussex Hospitals Reduced Wait Time by 90% With Netcall
Air ambulance services
Case Study: STARS Handled 113,400 Calls With Creovai
A calculator, piggy bank, and euro banknotes on a bright yellow background
Case Study: Best Egg Improved Schedule Adherence to 90% With Aspect
Worker carrying boxes of vegetables.
Case Study: Henderson Group Reduced Onboarding With Netcall
Stethoscope on blue background
Case Study: NHS Onboarded 20K Agents in Under a Month With Creovai
Women with shapewear on
Case Study: SPANX Significantly Improves Efficiency With UJET
Smart Home Devices
Case Study: Rachio Improves Accuracy to 99% With Crescendo
Theme park roller-coaster attraction
Case Study: Herschend Decreases AHT by 12% With UJET
Credit Union Concept
Case Study: TFCU Improved Member Self-Service With Creovai
Cloud Technology Concept
Case Study: MeisterTask Takes Quality Score to 99.2% With Crescendo
Dog walker
Case Study: Wag! Reduced Average Wait Time by 50% With UJET
Male working on his laptop with a headset on
Case Study: Aquarius Delivers Important SLAs With Creovai
Pop out card
Case Study: Lovepop Improves CSAT Score to 94% With Crescendo
Dentist equipment with a tooth in the middle on a blue background
Case Study: The Straumann Group Decreases Their AHT With Upland Software
Person putting money into a money jar
Case Study: Automotive DMS Company Saved $23,000 With Creovai
 
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