The Leading Contact Centre Magazine

Articles about Case Studies

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Case Study – BT Safely Lowers Call Time by 8%

122

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Case Study: EE Reduce Contact Centre Attrition and Absence Levels

194

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Case Study: Equiniti Speech Analytics

63

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Case Study: Global Manufacturer Reduces Contact Centre Costs

52

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Case Study: Contact Centre Improves Customer Satisfaction With AI

92

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Case Study: European Tax Agency Implements a Virtual Assistant

113

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Case Study: Equiniti Workforce Management

61

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Case Study: Zen Internet Workforce Management

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Case study: Network Homes

85

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Case Study: Urban Massage Integrates With Salesforce

61

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scorebuddy case study: one firm steadfast on the quality of customer service

Case Study: One Firm’s Steadfast Focus on the Quality of Customer Service

100

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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More

223

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Case Study: How Nottingham City Homes Moved to the Cloud

127

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Case Study: Webhelp Nordic Drives International Growth

183

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Case Study: Which? Exceeds Monthly Net Promoter Score Targets

170

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Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service

200

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Case Study: Gaming Company Answers 90% of Chats in 10 Seconds

137

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Case Study: How PhotoBox Enhanced its Customer Experience

235

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Case Study: GBG’s Successful Global Voice of the Customer Programme

223

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Case Study: Co-op Turns Conversations Into Insights

160

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