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Articles about Case Studies

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Case Study: EE Reduce Contact Centre Attrition and Absence Levels

656

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Case Study: Equiniti Speech Analytics

108

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Case Study: Global Manufacturer Reduces Contact Centre Costs

54

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Case Study: Contact Centre Improves Customer Satisfaction With AI

75

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Case Study: European Tax Agency Implements a Virtual Assistant

96

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Case Study: Equiniti Workforce Management

79

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Case Study: Zen Internet Workforce Management

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Sabio White Paper - network homes

Case study: Network Homes

72

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Case Study: Urban Massage Integrates With Salesforce

50

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scorebuddy case study: one firm steadfast on the quality of customer service

Case Study: One Firm’s Steadfast Focus on the Quality of Customer Service

85

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Case Study: Real Time Resolutions

108

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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More

180

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Case Study: A Day in the Life of an Analytics Analyst at Simple Health

54

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Case Study: How Nottingham City Homes Moved to the Cloud

117

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Case Study: Webhelp Nordic Drives International Growth

164

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Case Study: Which? Exceeds Monthly Net Promoter Score Targets

160

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Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service

174

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Case Study: Gaming Company Answers 90% of Chats in 10 Seconds

126

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Case Study: How PhotoBox Enhanced its Customer Experience

211

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Case Study: GBG’s Successful Global Voice of the Customer Programme

185

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