Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Shopping trolly with a laptop next to it
Case Study: SupportZebra Supports 20% Increase in Customer Retention Rates
Examiner instructing student before exam at driving school test track, focus on traffic cone
Case Study: DVLA Achieves 30% Self-Service Rate With Content Guru
BPO Concept
Case Study: Serco Transforms Job Coaching With Content Guru
car and police handcuff on fingerprint crime page file with bank notes
Case Study: Marston Holdings Reduces AHT With MaxContact
Healthy lunch at office workplace
Case Study: Charlie Bigham’s Boosts Efficiency with Netcall
Smart city and digital transformation
Case Study: Telmore Saves 400+ Hours a Month With Puzzel
Illustration of bank on 3D concept on green colour.
Case Study: HSBC Reduces Abandon Rates by 48% With Genesys
Network connection across Paris
Case Study: isp.net Achieves a 900% Increase in Performance Visibility With MiaRec
Lots of summer clothes on a rail
Case Study: Seasalt Cornwall Increased Service Level With Peopleware
Car dealership - Row of cars lined up
Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys
Payroll concept
Case Study: DailyPay Achieves $1 Million in Productivity Gains With Assembled
Hardware cables connected to internet
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Paper to digital concept
Case Study: Input For You Achieved 80% SPT Rates With Netcall
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
Image of payment card in the middle of a purple coloured circle
Case Study: SumUp Sees 50% Call Containment With Five9
Employer recruiter with candidate with resume in job interview
Case Study: SHL Achieves 95% First Time Resolution With Vonage
Employee Benefits Package
Case Study: BenefitMall Boosts Their NPS Score With Scorebuddy
Call centre employees
Case Study: Wowcher Meets 90% Call Answer Rate in 30 Seconds With Vonage
Posh restaurant interior
Case Study: The Ivy Collection Boosts Conversion Rates by 20% With Five9
A medical worker touch medical cross shape and healthcare
Case Study: Imperial College Healthcare NHS Trust Reduces Call Wait Times With Netcall
Home, car insurance and concept
Case Study: Farmers Insurance Increases Productivity by 40% With Vonage
Phone with communication system on it
Case Study: Intercom Automated Its QA With Scorebuddy
Water and heading system
Case Study: Vaillant Improves Efficiency by 200% With Vonage
 
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