Articles - Case Studies

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Case Study: SumUp Personalizes Quality and Improves CSAT

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Case Study: Angi Drives Cost Savings

QA checkmark with stars - quality control concept

Case Study: CLICKD Solutions Improves QA

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Case Study: Blackhawk Network Provides CX at Scale

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Case Study: Tata Stays on Track for Abandon Targets

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Case Study: CloudControl Maximizes Agent Efficiency

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Case Study: GGN Improves Workforce Planning

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Case Study: Nielsen Sees 30% Improvement in Agent Wait Times

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Case Study: Kantar Implements CCaaS Solution

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Case Study: Cyprus Airways Delivers Sky-High Customer Service

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Case Study: MSX International Improves Employee Engagement

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Case Study: OVO Energy Boosts Engagement

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Case Study: injixo and Thomas Cook

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Case Study: Company Reduces Employee Stress

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Case Study: Payoneer Creates a Culture of Learning

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Case Study: Comdata’s Consistent Process Drives Performance

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Case Study: CX and Digital Transformation Within the Public Sector

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Case Study: Sykes Speeds Up Onboarding

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Case Study: Webhelp Improves Engagement, Learning & Performance

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Case Study: Ceredigion County Council

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Case Study: Verizon’s Cellular Sales Drives Engagement

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Case Study: Microsoft Drives Down Absenteeism

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Case Study: Arvato Cloud-First Strategy

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Case Study: Teleperformance Drives Agent Efficiency