Articles - Case Studies

Global world network connected and telecommunication

444

Case Study: RHM Introduces Customers to the Power of Insights

flooring and furniture material samples

215

Case Study: BISSELL Digitally Transforms Its Contact Centres

Detail of the statue of Robin Hood standing near Nottingham Castle in Nottingham, England.

52

Case Study: Nottingham City Council Drive Efficiency and Channel Shift

Online login on phone

199

Case Study: How CRMG Disrupted Its Industry With Cognigy AI

Scaling up concept with cylinders

Case Study: Scaling Citizen Support During a Crisis

Pizza boxes and pizza

875

Case Study: Pizza Hut Orders Up Better Customer Experience

Manufacturing plant and refinery

123

Case Study: Chemical Company Embraces Cloud Solution

Healthcare illustration with icons

161

Case Study: Healthcare Products Company Migrates to Amazon Connect

Digital stock market on a tablet screen

81

Case Study: Leading US Stock Exchange Switches to the Cloud

Increasing Size Of Piggy Banks

77

Case Study: Rapid Growth for Optimum Credit

Education concept image

108

Case Study: Herts for Learning Customer Communications

Hand Protecting Employee Figures Staff Retention Concept

111

Case Study: Sekure Merchant Solutions Reduces Agent Attrition

Cup of coffee with heart shape smoke and coffee beans on burlap sack

170

Case Study: Costa Express Improved Its Customer Service

Vector watercolor flag of Ireland

97

Case Study: Fingal County Council Improves Customer Care

Delivery service

388

Case Study: Glovo Pursues Growth and Scalability

Red flower at harbour

104

Case Study: Thanet District Council Provide Better Service

Housing Association

69

Case Study: ForHousing Enhances Customer Experience

Working together

59

Case Study: Comdata and Eaglemoss in the UK

Breakfast on a bed in a hotel room

106

Case Study: HotelBeds Tackles the Challenges of a Global Pandemic

The green figure of a person unites other people around him.

79

Case Study: Delivering Outstanding Customer Experience Using Google

Happy person looking into shopping bags

Case Study: Wowcher Gives Customers the WOW Factor

Saint bernard puppy with three little kittens

104

Case Study: RSPCA Builds a Modern Customer Experience

Person drawing graph line with points highlighted

266

Case Study: Playvox Solution Cuts Daily Variance in Half

Person with a laptop and phone with internet icons in front

142

Case Study: Zain Jordan Improves Customer Service