Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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A blurred image depicts a hospital waiting area with numerous people, some in wheelchairs, seated along a long corridor.
Case Study: Liverpool Women’s NHS Trust Saved Over £1200 in Admin With Netcall
News website on a laptop
Case Study: The Globe and Mail Secures Payments With SequenceShift
Plant based supplements
Case Study: Holland & Barrett Streamlined Their Workflows With Netcall
Deaf people communicating with their hands
Case Study: Deaf Connect Solves Outages With Sequence Shift
Cloud computing technology concept
Case Study: IRIS Software Group Improved Resource Management With Netcall
Chef clothing
Case Study: Chef Works Implemented PCI-Compliant Solution
People shaking hands
Case Study: Wellcombe Group Reduced Onboarding Time With Netcall
suitcases on a baggage carousel at an airport during a busy travel day
Case Study: Collinson Underwent a Digital Transformation With SequenceShift
Family of wooden blocks with a red umbrella over the top shielding them
Case Study: NEOS Improved Operational Efficiency With SequenceShift
Wooden student with graduation hat balancing with a house
Case Study: Homes for Students Scores 4.5/5 CSAT Score With Netcall
Piggy bank with someone putting money in it
Case Study: Hampshire Trust Bank Reduce Manual Effort With Netcall
Keys on a chain with a house chain
Case Study: NRLA Cuts Written Response Times by 86% With Puzzel
Paper printing service
Case Study: Euro Paper Increase CSAT by 15% With Synthflow
Women on a phone call holiday a tablet
Case Study: Advantage Reserve Achieves 100% Call Coverage with MiaRec
Lots of tyres with someone holding one
Case Study: Tructyre Improved Service Level by 32% With Peopleware
The word council on a notepad
Case Study: South Hams District Council Save £120,000 With Netcall
Bus public transport
Case Study: Peak Demand Delivers Faster Service With Synthflow
A aeroplane on a yellow background
Case Study: British Airways Reduced Workloads by 22% With Sabio
Entrance to a hometown city hall
Case Study: Council Cuts Abandoned Calls by 17% With Netcall
Healthcare concept
Case Study: Medbelle Boosts Patient Satisfaction 25% With Synthflow
SaaS platform
Case Study: SupportZebra Powers Scalable and Secure Content Moderation
Man using an AI Chatbot
Case Study: Aizee Boosts Response Rates by 30% Using Synthflow
The words 'Health' and 'Wellness' on 2 puzzle pieces
Case Study: How SupportZebra Helped a Health Brand Achieve 98% CSAT
Analytics platform on a laptop screen
Case Study: How SupportZebra Cut Response Times by 75%
 
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