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Articles about Case Studies

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Case Study: Medavie Blue Cross Decrease Call Escalations by 40%
79
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Case Study: NB Power Improve and Speed-Up Their Induction Training
155
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Case Study: Contact Centre Reduces Average Handle Time by 12%
215
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Case Study: RFP Reducing Contact Centre Training Time by Over 90%
520
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Case Study: Comdata Implements a New Virtual Desktop Solution
148
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Case Study: How Flogas Improved Contact Centre Efficiency
109
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Case Study: Hillarys Embarks on a Digital Transformation Journey
158
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Case Study: YoungMinds Upgrades Its Contact Centre Strategy
54
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Case Study: Northern Ireland Water Implement a Chatbot
107
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Case Study: MMM Healthcare Simplifies Its Contact Centre Operations
135
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Case Study: How Poly Enabled Success in Their Virtual Contact Centre
83
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Case Study: Akixi Supports Gamma During Remote Working Shift
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Case Study: How MoneyGram Maintained CSAT During COVID-19
605
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Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics
149
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Case Study: Ecotricity Increases Schedule Adherence by 10%
96
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Case Study: How Ubisoft Engage Remote Agents
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Case Study: AGL Moves All of Its Agents to Remote Working
110
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Case Study: EIMS Moves Its Global Sales Operation to Work Remotely
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Case Study – Voxpro Increases Productivity by 20%
603
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Case Study – BT Safely Lowers Call Time by 8%
170
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