Articles about Case Studies

Education concept image

183

Case Study: Herts for Learning Customer Communications

Hand Protecting Employee Figures Staff Retention Concept

204

Case Study: Sekure Merchant Solutions Reduces Agent Attrition

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137

Case Study: Costa Express Improved Its Customer Service

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239

Case Study: Fingal County Council Improves Customer Care

Delivery service

81

Case Study: Glovo Pursues Growth and Scalability

Red flower at harbour

77

Case Study: Thanet District Council Provide Better Service

Housing Association

Case Study: ForHousing Enhances Customer Experience

Working together

Case Study: Comdata and Eaglemoss in the UK

Breakfast on a bed in a hotel room

51

Case Study: HotelBeds Tackles the Challenges of a Global Pandemic

The green figure of a person unites other people around him.

Case Study: Delivering Outstanding Customer Experience Using Google

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Case Study: Wowcher Gives Customers the WOW Factor

Saint bernard puppy with three little kittens

80

Case Study: RSPCA Builds a Modern Customer Experience

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255

Case Study: Playvox Solution Cuts Daily Variance in Half

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99

Case Study: Zain Jordan Improves Customer Service

Closeup pharmacist hand holding medicine box in pharmacy drugstore.

54

Case Study: Pharmacy2U Provides Cost-Effective Customer Support

Cozy street with tables of cafe in Paris

60

Case Study: Côte Is Delivering Exquisite Customer Service

Mailbox and mail

57

Case Study: How Post Office Ltd. Levelled Up Its Customer Service

Theatre concept with the white plastic masks on gold fabric

62

Case Study: Marlowe Theatre Provide Outstanding Service

stack of magazines

Case Study: Managing the Customer Journey for Eaglemoss

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3 Key Insights From DCG’s Digital Shift

A laptop on a pink background with business icons above it

Case Study: Citation Is Making All the Difference

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Case Study: Delta Dental Strategically Improves Customer Service

A fashion designer stylish stand and working with color textile samples

Case Study: TechStyle Provides Connected Employee Experience

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Case Study: How PAR Technology Uses UC Integration