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Articles about Case Studies

Gas Flame

Case Study: Seamless Front and Back Office

99

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A picture of someone rocketing up into the sky

Case Study: Fintech Firm Increases Agent Productivity by 30%

54

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Fax Machine

Case Study – The Complexities of the Simple Fax

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A picture of a clock and a calendar

Case Study: SeatGeek Improves Its Forecasting and Scheduling

92

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A picture of someone staring at a big brain

Case Study: Delta Dental Washington Implement a New Knowledge Base

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A photo of someone pressing a button that says "quality assurance"

Case Study: Freshly Builds New Quality Assurance Programme

53

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Case Study: Adding WhatsApp to the Digital Channel Mix

187

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A picture of medical staff using a laptop and tablet

Case Study: GE Healthcare Reduce Their Contact Centre Error Rate

60

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A photo of someone with their thumb up and stars around it

Case Study: Healthcare Group Improves Its Customer Service

106

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A picture of an upward arrow coming from a flashlight

Case Study: Supermarket Chain Deals With Huge Surge in Customer Demand

55

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