Case Studies | Call Centre Helper

Our Next Webinar

Webinar: The Best Ways to Design a Quality Scorecard - Click here to register!

22 hours

33 mins

31 secs

Articles about Case Studies

Case Study: Real Time Resolutions

129

Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More

81

Case Study: A Day in the Life of an Analytics Analyst at Simple Health

Case Study: How Nottingham City Homes Moved to the Cloud

105

Case Study: Webhelp Nordic Drives International Growth

131

Case Study: Which? Exceeds Monthly Net Promoter Score Targets

136

Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service

138

Case Study: Gaming Company Answers 90% of Chats in 10 Seconds

111

Case Study: How PhotoBox Enhanced its Customer Experience

179

Case Study: GBG’s Successful Global Voice of the Customer Programme

111