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Articles about Case Studies

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A picture of people walking over a series of cogs
Case Study – Voxpro Increases Productivity by 20%
221
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Case Study – BT Safely Lowers Call Time by 8%
103
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A photo of the ee contact centre team as part of a choir
Case Study: EE Reduce Contact Centre Attrition and Absence Levels
207
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Case Study: Equiniti Speech Analytics
56
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Case Study: Global Manufacturer Reduces Contact Centre Costs
54
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Case Study: Contact Centre Improves Customer Satisfaction With AI
106
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Case Study: European Tax Agency Implements a Virtual Assistant
162
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Case Study: Equiniti Workforce Management
70
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Case Study: Zen Internet Workforce Management
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Case Study: Urban Massage Integrates With Salesforce
58
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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More
259
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Case Study: How Nottingham City Homes Moved to the Cloud
128
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Case Study: Webhelp Nordic Drives International Growth
194
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Case Study: Which? Exceeds Monthly Net Promoter Score Targets
177
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Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service
209
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Case Study: Gaming Company Answers 90% of Chats in 10 Seconds
137
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Case Study: How PhotoBox Enhanced its Customer Experience
240
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Case Study: GBG’s Successful Global Voice of the Customer Programme
263
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Case Study: Co-op Turns Conversations Into Insights
160
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Case Study: Scotts Miracle-Gro Optimise Communications in 60+ Locations
103
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