Articles about Case Studies

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Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics
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Case Study: Ecotricity Increases Schedule Adherence by 10%
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Case Study: How Ubisoft Engage Remote Agents
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Case Study: AGL Moves All of Its Agents to Remote Working
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Case Study: EIMS Moves Its Global Sales Operation to Work Remotely
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Case Study – Voxpro Increases Productivity by 20%
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Case Study – BT Safely Lowers Call Time by 8%
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Case Study: EE Reduce Contact Centre Attrition and Absence Levels
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Case Study: Global Manufacturer Reduces Contact Centre Costs
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Case Study: Contact Centre Improves Customer Satisfaction With AI
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Case Study: European Tax Agency Implements a Virtual Assistant
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Case Study: Urban Massage Integrates With Salesforce
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Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More
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Case Study: How Nottingham City Homes Moved to the Cloud
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Case Study: Webhelp Nordic Drives International Growth
208
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Case Study: Which? Exceeds Monthly Net Promoter Score Targets
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Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service
234
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Case Study: Gaming Company Answers 90% of Chats in 10 Seconds
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Case Study: How PhotoBox Enhanced its Customer Experience
248
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Case Study: GBG’s Successful Global Voice of the Customer Programme
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