Articles - Case Studies

Hand leading global network connection

Case Study: Company Improves Global Call Quality

A green world map on a light bulb

54

Case Study: Hitachi Energy Delivers Global Follow-the-Sun Support

A Smartphone with card and coins - payment concept

161

Case Study: How Afterpay Increased Agent Productivity 30%

Banking concept with piggy bank

64

Case Study: Financial Services Company Transforms Its QA Process

Futuristic stock exchange scene with chart, numbers and BUY and SELL options

57

Case Study: Customer AI Helps Stockpile Achieve 350% ROI

Stock market or forex trading graph concept

50

Case Study: Blueberry Markets Creates Its CX Team Mid-Pandemic

Global world network connected and telecommunication

65

Case Study: RHM Introduces Customers to the Power of Insights

flooring and furniture material samples

218

Case Study: BISSELL Digitally Transforms Its Contact Centres

Detail of the statue of Robin Hood standing near Nottingham Castle in Nottingham, England.

75

Case Study: Nottingham City Council Drive Efficiency and Channel Shift

Online login on phone

219

Case Study: How CRMG Disrupted Its Industry With Cognigy AI

Scaling up concept with cylinders

58

Case Study: Scaling Citizen Support During a Crisis

Pizza boxes and pizza

1,329

Case Study: Pizza Hut Orders Up Better Customer Experience

Manufacturing plant and refinery

204

Case Study: Chemical Company Embraces Cloud Solution

Healthcare illustration with icons

201

Case Study: Healthcare Products Company Migrates to Amazon Connect

Digital stock market on a tablet screen

90

Case Study: Leading US Stock Exchange Switches to the Cloud

Increasing Size Of Piggy Banks

59

Case Study: Rapid Growth for Optimum Credit

Education concept image

110

Case Study: Herts for Learning Customer Communications

Hand Protecting Employee Figures Staff Retention Concept

102

Case Study: Sekure Merchant Solutions Reduces Agent Attrition

Cup of coffee with heart shape smoke and coffee beans on burlap sack

176

Case Study: Costa Express Improved Its Customer Service

Vector watercolor flag of Ireland

85

Case Study: Fingal County Council Improves Customer Care

Delivery service

536

Case Study: Glovo Pursues Growth and Scalability

Red flower at harbour

87

Case Study: Thanet District Council Provide Better Service

Housing Association

82

Case Study: ForHousing Enhances Customer Experience

Working together

66

Case Study: Comdata and Eaglemoss in the UK