The Leading Contact Centre Magazine

Articles about Case Studies

A photo of the ee contact centre team as part of a choir

Case Study: EE Reduce Contact Centre Attrition and Absence Levels

182

Read more...

Case Study: Equiniti Speech Analytics

57

Read more...

Case Study: Global Manufacturer Reduces Contact Centre Costs

54

Read more...

Case Study: Contact Centre Improves Customer Satisfaction With AI

82

Read more...

A picture of a virtual assistant in a computer

Case Study: European Tax Agency Implements a Virtual Assistant

120

Read more...

Case Study: Equiniti Workforce Management

50

Read more...

Case Study: Zen Internet Workforce Management

Read more...

Sabio White Paper - network homes

Case study: Network Homes

72

Read more...

A 3d puzzle block is a different colour to the other blocks

Case Study: Urban Massage Integrates With Salesforce

50

Read more...

scorebuddy case study: one firm steadfast on the quality of customer service

Case Study: One Firm’s Steadfast Focus on the Quality of Customer Service

89

Read more...

Case Study: Real Time Resolutions

112

Read more...

Case Study: Slater Gordon Solutions Motor Improves CSat, NPS and More

197

Read more...

Case Study: How Nottingham City Homes Moved to the Cloud

126

Read more...

Case Study: Webhelp Nordic Drives International Growth

182

Read more...

Case Study: Which? Exceeds Monthly Net Promoter Score Targets

168

Read more...

Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service

197

Read more...

Case Study: Gaming Company Answers 90% of Chats in 10 Seconds

131

Read more...

Case Study: How PhotoBox Enhanced its Customer Experience

227

Read more...

Case Study: GBG’s Successful Global Voice of the Customer Programme

206

Read more...

Case Study: Co-op Turns Conversations Into Insights

161

Read more...