Articles - Case Studies

Online login on phone

195

Case Study: How CRMG Disrupted Its Industry With Cognigy AI

Scaling up concept with cylinders

Case Study: Scaling Citizen Support During a Crisis

Pizza boxes and pizza

526

Case Study: Pizza Hut Orders Up Better Customer Experience

Manufacturing plant and refinery

138

Case Study: Chemical Company Embraces Cloud Solution

Healthcare illustration with icons

166

Case Study: Healthcare Products Company Migrates to Amazon Connect

Digital stock market on a tablet screen

121

Case Study: Leading US Stock Exchange Switches to the Cloud

Increasing Size Of Piggy Banks

113

Case Study: Rapid Growth for Optimum Credit

Education concept image

109

Case Study: Herts for Learning Customer Communications

Hand Protecting Employee Figures Staff Retention Concept

147

Case Study: Sekure Merchant Solutions Reduces Agent Attrition

Cup of coffee with heart shape smoke and coffee beans on burlap sack

199

Case Study: Costa Express Improved Its Customer Service

Vector watercolor flag of Ireland

137

Case Study: Fingal County Council Improves Customer Care

Delivery service

344

Case Study: Glovo Pursues Growth and Scalability

Red flower at harbour

128

Case Study: Thanet District Council Provide Better Service

Housing Association

63

Case Study: ForHousing Enhances Customer Experience

Working together

56

Case Study: Comdata and Eaglemoss in the UK

Breakfast on a bed in a hotel room

93

Case Study: HotelBeds Tackles the Challenges of a Global Pandemic

The green figure of a person unites other people around him.

81

Case Study: Delivering Outstanding Customer Experience Using Google

Happy person looking into shopping bags

Case Study: Wowcher Gives Customers the WOW Factor

Saint bernard puppy with three little kittens

140

Case Study: RSPCA Builds a Modern Customer Experience

Person drawing graph line with points highlighted

315

Case Study: Playvox Solution Cuts Daily Variance in Half

Person with a laptop and phone with internet icons in front

187

Case Study: Zain Jordan Improves Customer Service

Closeup pharmacist hand holding medicine box in pharmacy drugstore.

101

Case Study: Pharmacy2U Provides Cost-Effective Customer Support

Cozy street with tables of cafe in Paris

139

Case Study: Côte Is Delivering Exquisite Customer Service

Mailbox and mail

117

Case Study: How Post Office Ltd. Levelled Up Its Customer Service