Contact Centre News

Contact Centre News – a selection of news stories related to call and contact centres.

Hand and cube blocks forming into one - integration concept

88

Jabra Engage AI Integrates with storm’s Sentiment Analysis

Silver star award against gradient background

81

Odigo Awarded the EcoVadis Silver Medal

People dancing illustration

9,107

Movers and Shakers

hands-up-feedback

Take Part in Our Survey!

Four hands holding gears and working together - collaboration and teamwork concept

Quickline Communications and Makepositive Collaborate

Illustration of a loudspeaker making an announcement

MaxContact Featured in Gartner’s Market Guide

A person picks up a wood block with a symbol for an operator

Consumers Returning to Assisted Channels

White Check Mark in Box on Green Chalk Board - certification and approval concept

Odigo Announces Chrome Enterprise Recommended Certification

Award concept with a golden star and ribbon

8×8 Contact Center Wins TrustRadius 2023 Awards

Travel the world monument concept

69

Case Study: injixo and Thomas Cook

3d illustration of data analytics and information on computer screen

New Report Into UK BPO Trends

Megaphone on blue background - announcement concept

NICE Announces Interactions 2023

Banking concept with mobile phone and icons

Odigo’s App for MS Teams Benefits Banking Customers

Quality management with (QA) Quality assurance, (QC)Quality control and improvement concept illustration with quality icons and checkmark

Introducing Klaus QA Integration for Assembled Users

A lawyer working with contract papers and wooden gavel on table in courtroom

Jackson Lewis Turns to 8×8 XCaaS

Light box with yellow platform on yellow backdrop with three spotlights. Launch and reveal concept

Sabio Unveils New Interaction Analytics Solution

yellow-lady-on-megaphone

59

WTG and Five9 Announce New Strategic Partnership

barrier challenge

Five9 Announces CX Bracket Challenge Results

lady on laptop

Enghouse Interactive Hosting Two Free Webinars

Partnership concept with circle of paper people

BT and Five9 Expand Partnership

webinar-video-screens

167

Next Webinars in the Series!

The yellow piggy bank was placed next to a pile of coins

148

Contact Centre Frontline Salaries Up by 11%

A hand holding a ballot paper - vote concept

Industry Awards Opens for Entries

Global network concept with hand holding digital globe

NICE Leads Market Share for WEM Globally

Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.