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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Netcall and Box Partner to Make Information More Accessible

Netcall and Box Partner to Make Information More…

Five9 to Acquire Level AI in $325 Million Deal

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Salesforce to Acquire Cresta to Expand AI Voice…

8×8 Help Teams Start Every Customer Conversation With Context

8×8 Help Teams Start Every Customer Conversation…

Assembled Partners With Nextiva to Introduce WFM Integration

Assembled Partners With Nextiva to Introduce WFM…

Vonage Adds Email to Its Omnichannel Messaging API

Vonage Adds Email to Its Omnichannel Messaging API

Zoom Acquires Enterprise AI Search Platform Onyx

Zoom Acquires Enterprise AI Search Platform Onyx

Evaluagent Recognized Among Most Progressive AutoQM Platforms

Evaluagent Recognized Among Most Progressive AutoQM…

Vonage Wins Gold at Merit Awards for Technology

Vonage Wins Gold at Merit Awards for Technology

8×8 Appoints Boris Grinshpun as Global VP of Product Management

8×8 Appoints Boris Grinshpun as Global VP of…

Five9 Named a Leader for Ninth Time

Five9 Named a Leader for Ninth Time

Content Guru Recognized for 12th Consecutive Year

Content Guru Recognized for 12th Consecutive Year

Zoom Launches New AI Features for Customer Experience

Zoom Launches New AI Features for Customer Experience

Peopleware to Showcase AI-Native WFM at Contact Centre Expo

Peopleware to Showcase AI-Native WFM at Contact Centre…

AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

AnywhereNow Wins Microsoft Global Hackathon Executive…

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

Xander Freeman Shares Latest Call Centre Helper Research…

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

8×8 Names Jamie Snaddon and Nerea Gandarias in New…

PCI Pal Launches New Brand Identity

PCI Pal Launches New Brand Identity

Kensington Mortgages Completes Amazon Connect Migration With Sabio

Kensington Mortgages Completes Amazon Connect Migration…

Route 101 to Modernize Lewisham Council’s Contact Centre

Route 101 to Modernize Lewisham Council’s Contact Centre

2026 Research: What Contact Centres Are Doing Right Now

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

CX Live’s The Experience Show Middle East 2026…

Netcall Adds New AI Capabilities to Liberty Spark

Netcall Adds New AI Capabilities to Liberty Spark

8×8 Wins Four Stevie Awards for Technology and Service

8×8 Wins Four Stevie Awards for Technology and…

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Top Stories

Start Preparing Your Frontline for Machine Customers

10 Tactics for Stronger Customer Communities

Take the “Fear Factor” Out of Agent Role Play

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

13th November 2026

Live Show & Tell: What WFM Teams Are Building With AI

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success