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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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CX Award Wins – May 2025

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8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

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New Report Highlights Latest WFM Trends

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Vonage Refreshes Startup Support with API Access

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NICE Enters a Strategic Collaboration With AWS

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Make 2025 the Year You Raise Your Industry Profile!

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CallMiner Releases New Updates to its AI Assist Platform

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NICE and ServiceNow Join Forces to Deliver an Integrated Platform

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Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations

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Talkdesk Launches CX Solution for Small Businesses: Talkdesk Express

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Five9 and Salesforce Launch Unified CX Platform

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8×8 Releases New Updates to Its Communications Platform

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Cisco and ServiceNow Announce Partnership to Boost AI Security

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Calabrio Launches a Series of AI-Powered Enhancements to Its Suite

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Avaya Has Introduced Its New Platform: Avaya Infinity

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Smobi Partners With Vonage to Power RCS Messaging

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Content Guru’s Global AI Vision Takes Centre Stage

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Centrical Introduces a Set of New AI-Driven Features

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Zoom Introduces New Features Across its Workplace Platform

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Sabio and VoiceAbility Launch Neurodivergent CX Solution

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Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

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Forrester Recognizes Genesys as a CCaaS Leader

Cirrus and Nebula Announce Partnership

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Forrester Announce New CCaaS Wave For 2025