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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
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8×8 Wins Four Stevie Awards for Technology and…
Content Guru Wins Two Cloud Excellence Awards
MiaRec and Alianza Announce New Integration
Zoom Cares Announces $2.75m AI Grant Funding
Evaluagent Earns 44 G2 Badges in Fall 2026 Report
CallMiner Named Strong Performer in Forrester Wave
Just 23% Optimise Automation With CX Insights, CallMiner…
Vonage Named Major Provider in Emerging ICX Category
Zoom Named a Leader in IDC Revenue Orchestration…
Connected Experiences Become Focus at The Experience…
54% Discover Compliance Breach Outside Routine QA Reviews
8×8 Finds 52% Blame CIOs for AI Errors
51% of Contact Centre Leaders Struggle With Development
AnywhereNow and Meridian IT Join Forces on CX
Ashley Kramer Joins ElevenLabs as Chief Revenue Officer
Youfone Selects Puzzel for AI-Powered Customer Service
Five9 Named Leader in IDC MarketScape Agentic CCaaS…
Santander UK Extends Netcall Partnership by Three Years
8×8 Reports 450% Surge in AI Studio Use
HMLR Selects Route 101 for New Contact Centre Platform
evaluagent Partners With Fynto to Expand CX Technology…
8×8 Partners With Krisp to Bring Voice AI to CX
Zoom Named a Leader in IDC MarketScape for Agentic CCaaS
Content Guru Expands Australian Presence With Sydney…
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