Contact Centre News

Contact Centre News – a selection of news stories related to call and contact centres.

hands-up-feedback

95

Take Part in Our Survey!

Four hands holding gears and working together - collaboration and teamwork concept

232

Quickline Communications and Makepositive Collaborate

Illustration of a loudspeaker making an announcement

76

MaxContact Featured in Gartner’s Market Guide

A person picks up a wood block with a symbol for an operator

423

Consumers Returning to Assisted Channels

White Check Mark in Box on Green Chalk Board - certification and approval concept

363

Odigo Announces Chrome Enterprise Recommended Certification

Award concept with a golden star and ribbon

287

8×8 Contact Center Wins TrustRadius 2023 Awards

Travel the world monument concept

335

Case Study: injixo and Thomas Cook

3d illustration of data analytics and information on computer screen

172

New Report Into UK BPO Trends

Megaphone on blue background - announcement concept

395

NICE Announces Interactions 2023

Banking concept with mobile phone and icons

479

Odigo’s App for MS Teams Benefits Banking Customers

Quality management with (QA) Quality assurance, (QC)Quality control and improvement concept illustration with quality icons and checkmark

285

Introducing Klaus QA Integration for Assembled Users

A lawyer working with contract papers and wooden gavel on table in courtroom

264

Jackson Lewis Turns to 8×8 XCaaS

Light box with yellow platform on yellow backdrop with three spotlights. Launch and reveal concept

246

Sabio Unveils New Interaction Analytics Solution

yellow-lady-on-megaphone

430

WTG and Five9 Announce New Strategic Partnership

barrier challenge

283

Five9 Announces CX Bracket Challenge Results

lady on laptop

294

Enghouse Interactive Hosting Two Free Webinars

Partnership concept with circle of paper people

405

BT and Five9 Expand Partnership

webinar-video-screens

588

Next Webinars in the Series!

The yellow piggy bank was placed next to a pile of coins

495

Contact Centre Frontline Salaries Up by 11%

A hand holding a ballot paper - vote concept

476

Industry Awards Opens for Entries

Global network concept with hand holding digital globe

151

NICE Leads Market Share for WEM Globally

A stream of clean water flows into the stainless steel sink

135

Welsh Water Turns on the Tap With 8×8 CPaaS

3D Render Retro microphone on short leg and stand with Headphones

240

Interview with Seb Reeve, Microsoft

Cloud product offering concept with hand holding tray with cloud and computing icons

227

Poly and Pexip Unite

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