About Call Centre Helper

Here is a quick guide to our online magazine and a little introduction to our team.

What We Do

Call Centre Helper is the go-to place for contact centre, customer service and customer experience professionals around the world – with hundreds of thousands of readers flocking to our site each month.

We are a free, online weekly magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.

In addition to articles that cover ever area of the contact centre and customer service industry, we also offer:

The Call Centre Helper Team

We’ve been going since 2003 and our readers have been multiplying ever since, to the point where we are by far and away industry’s leading magazine.

Our team has also recently won an editorial award, beating the likes of the Financial Times to the prize.

Here’s a little more information about our award-winning team.

Meet the Team

Our team consists of five people, who all work hard to provide lots of helpful content to our readers and results for our advertisers.

Editorial and Digital Team

Charlie is the Features Editor.

A thumbnail photo of Charlie Mitchell

Charlie writes all of the lead articles for our magazine, exciting in-house reports and puts together our newsletter – while keeping an eye over the industry insight and news coverage sections of the website.

You will also see Charlie presenting webinars and hear him hosting our podcast.

Working closely with Charlie and the advertising team, Beth helps to pull everything together on the website. This includes, new editorial submissions, adverts and podcast episodes.

If you would like to get in touch with Beth and Charlie, about writing an article for Call Centre Helper, then please send in an email with your ideas our newsdesk.

Email: newsdesk@callcentrehelper.com

Please only write to us if you are an experienced contact centre/customer service professional or consultant. We will not publish content from technology companies that do not advertise with us.

Advertising Team

Jo and Rachael can help discuss all your marketing requirements including high-profile packages and directory entries.

Please download our media pack for more information.

Jo also handles email blasts, which can be sent out to our tens of thousands of loyal subscribers, and survey sponsorship.

Rachael helps out with this, while also organizing and running our webinar program. You may even spot her hosting webinars, alongside Charlie and our director…

To get in contact with us about advertising, use the contact details below.

Email: webinars@callcentrehelper.com
Phone: + 44 (0) 1600 716234


Well-known within the contact centre industry, Jonty is now Director at Call Centre Helper and oversees the development of editorial and our free contact centre tools.

Our growth

The year-on-year growth of our readership has been astounding, as we continue to reach new contact centre professionals with our ever-developing editorial.

In fact, in the last four years alone, we’ve gained an additional two million page views, taking us well beyond the 7.5 million views across the year. Fantastic!

Year 1 – (Aug 2003 – Aug 2004) – 6,822 page views
Year 2 – (Aug 2004 – Aug 2005) – 119,029 page views
Year 3 – (Aug 2005 – Aug 2006) – 336, 578 page views
Year 4 – (Aug 2006 – Aug 2007) – 449,927 page views
Year 5 – (Aug 2007 – Aug 2008) – 925,693 page views
Year 6 – (Aug 2008 – Aug 2009) – 1,477,965 page views
Year 7 – (Aug 2009 – Aug 2010) – 2,192,781 page views
Year 8 – (Aug 2010 – Aug 2011) – 2,684,992 page views
Year 9 – (Aug 2011 – Aug 2012) – 3,945,689 page views
Year 10 – (Aug 2012 – Aug 2013) – 4,644,115 page views
Year 11 – (Aug 2013 – Aug 2014) – 5,266,512 page views
Year 12 – (Aug 2014 – Aug 2015) – 5,805,281 page views
Year 13 – (Aug 2015 – Aug 2016) – 5,861,705 page views
Year 14 – (Aug 2016 – Aug 2017) – 5,578,204 page views
Year 15 – (Aug 2017 – Aug 2018) – 6,211,260 page views
Year 16 – (Aug 2018 – Aug 2019) – 7,047,249 page views
Year 17 – (Aug 2019 – Aug 2020) – 7,666,746 page views

A Thank You to Our Readers

The growth of our magazine, to the point where we are winning nationwide editorial awards, would not have been possible without the help of you, our wonderful readers.

We’d like to thank you all and we hope that you continue to read our articles, watch our webinars and subscribe to our newsletter. We will continue to do our best to provide you with the most interesting and helpful content, to make sure that you do.


Published On: 22nd Feb 2012 - Last modified: 27th Oct 2020
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