About Call Centre Helper


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Call Centre Helper is the leading call centre magazine.

Call Centre Helper is a free, online weekly magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.

We’ve been going since 2003.

Separated in to four distinct areas – call centre management; call centre technology; call centre strategy; and call centre jobs – the aim is to help readers navigate as swiftly as possible to the area that interests them most.

Call Centre Management

The management section contains a range of articles dealing with the management side a call centre. It includes sections on hints and tips as well as a range of other reference material.

Call Centre Technology

The technology section has a range of articles and reference material on all of the components that make up a call centre. The “What to look for when buying..” sectoins have proved popular.

Call Centre Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

Call Centre Jobs

Our call centre magazine boasts one of the highest concentrations of UK call centre jobs with over 300 current vacancies being featured.

Our growth

Year 1 – (Aug 2003 – Aug 2004) – 6,822 page views
Year 2 – (Aug 2004 – Aug 2005) – 119,029 page views
Year 3 – (Aug 2005 – Aug 2006) – 336, 578 page views
Year 4 – (Aug 2006 – Aug 2007) – 449,927 page views
Year 5 – (Aug 2007 – Aug 2008) – 925,693 page views
Year 6 – (Aug 2008 – Aug 2009) – 1,477,965 page views
Year 7 – (Aug 2009 – Aug 2010) – 2,192,781 page views
Year 8 – (Aug 2010 – Aug 2011) – 2,684,992 page views
Year 9 – (Aug 2011 – Aug 2012) – 3,945,689 page views
Year 10 – (Aug 2012 – Aug 2013) – 4,644,115 page views
Year 11 – (Aug 2013 – Aug 2014) – 5,266,512 page views
Year 12 – (Aug 2014 – Aug 2015) – 5,805,281 page views
Year 13 – (Aug 2015 – Aug 2016) – 5,861,705 page views

Published On: 22nd Feb 2012 - Last modified: 11th Jan 2017
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