About Call Centre Helper


Call Centre Helper is the leading call centre magazine.

Call Centre Helper Team

We’ve been going since 2003.

Editorial Team

Jonty and Charlie make up the Editorial Team of Editor and Features Editor.

They work on the articles, news coverage, blogs and industry insight sections of the website.

We are constantly on the lookout for the best quality articles and we publish a range of news stories every week.

If you would like to write an article for Call Centre Helper then please send in an email with your ideas or send in your news, press releases or photos by email to our news desk.

Email: newsdesk@callcentrehelper.com
Phone: + 44 (0) 1600 71 45 46

Advertising Team

Jo and Rachael can help discuss all your marketing requirements including Directory entries, High profile and Tailored packages.

Please download our media pack for more information.

Jo also deals with the eblasts and survey sponsorship while Rachael runs the webinar program and can be found occasionally as the chairperson on webinars.

Email: webinars@callcentrehelper.com
Phone: + 44 (0) 1600 71 45 46

Creative Developer

Completing the Call Centre Helper team is Claude who is the creative person behind the website, the mailings and everything technical.

Claude also deals with all the job site enquiries

Email: jobs@callcentrehelper.com
Phone: + 44 (0) 1600 71 45 46


Call Centre Helper Website

Call Centre Helper is a free, online weekly magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.

Separated in to four distinct areas – call centre management; call centre technology; call centre strategy; and call centre jobs – the aim is to help readers navigate as swiftly as possible to the area that interests them most.

Call Centre Management

The management section contains a range of articles dealing with the management side a call centre. It includes sections on hints and tips as well as a range of other reference material.

Call Centre Technology

The technology section has a range of articles and reference material on all of the components that make up a call centre. The “What to look for when buying..” sections have proved popular.

Call Centre Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

Call Centre Jobs

Our call centre magazine boasts one of the highest concentrations of UK call centre jobs with over 300 current vacancies being featured.

Our growth

Year 1 – (Aug 2003 – Aug 2004) – 6,822 page views
Year 2 – (Aug 2004 – Aug 2005) – 119,029 page views
Year 3 – (Aug 2005 – Aug 2006) – 336, 578 page views
Year 4 – (Aug 2006 – Aug 2007) – 449,927 page views
Year 5 – (Aug 2007 – Aug 2008) – 925,693 page views
Year 6 – (Aug 2008 – Aug 2009) – 1,477,965 page views
Year 7 – (Aug 2009 – Aug 2010) – 2,192,781 page views
Year 8 – (Aug 2010 – Aug 2011) – 2,684,992 page views
Year 9 – (Aug 2011 – Aug 2012) – 3,945,689 page views
Year 10 – (Aug 2012 – Aug 2013) – 4,644,115 page views
Year 11 – (Aug 2013 – Aug 2014) – 5,266,512 page views
Year 12 – (Aug 2014 – Aug 2015) – 5,805,281 page views
Year 13 – (Aug 2015 – Aug 2016) – 5,861,705 page views
Year 14 – (Aug 2016 – Aug 2017) – 5,578,204 page views

Published On: 22nd Feb 2012 - Last modified: 11th Dec 2017
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