The
Award Winning
Contact Centre Magazine
Translate
Home
Articles
Editor's Pick
Life
Customer Experience
Employee Engagement
Metrics
Planning
Quality
Skills
Technology
Tips
Explore
Webinars
Upcoming Webinars
Recorded Webinars
Resources
Reports
Directory
Podcasts
Surveys
Newsletter
Tips
Jonty's Tips
Hints & tips
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
QA Template
Jargon Glossary
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Case Studies
Videos
Events
Forum
Advertise
Advertise
Media Pack
About Us
Our Next Webinar
Webinar: The Secrets of WFM
06
hours
34
mins
48
secs
Register Now
Articles about Artificial Intelligence
Next
Customer Service AI: Where Are We Now?
548
Read more...
14 New Uses of Artificial Intelligence in Customer Service
1,137
Read more...
Customer Trends Shaping the Contact Centre of the Future
2,514
Read more...
20 Contact Centre Predictions for 2020
2,757
Read more...
Podcast: Contact Centre AI: What are your options?
324
Read more...
What Is Robotic Process Automation (RPA)?
1,244
Read more...
Artificial Intelligence in the Contact Centre: What You Should REALLY Know
2,918
Read more...
7 Things They Won’t Tell You About Installing a Chatbot
3,306
Read more...
23 Contact Centre Predictions for 2019
6,570
Read more...
7 Ideas for Proactive Customer Service
4,333
Read more...
Next
Latest Resources
eBook - Business Recovery Accelerator Kit
Whitepaper: Workflow Automation
Upcoming Webinars
Webinar
Webinar: The Secrets of WFM
Register Now
Webinar
Webinar: 5 Sure-Fire Quality Monitoring Techniques
Register Now
Latest From the Forum
Forum
Jasmin J |
16 hours ago
Email Software needed
Forum
Kien Nguyen |
19 hours ago
WFM - Calculation Occupancy Chat/Email (mutil...
Forum
Jonty Pearce |
2 days ago
WFM Consultants
Forum
Jonty Pearce |
2 days ago
WFM - Calculation Occupancy Chat/Email (mutil...
Directory
View our full directory
Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
The Top 100 Excellent Customer Service Quotes
18 Empathy Statements That Help Improve Customer-Agent Rapport
Editors Pick
10 Experts Share Their Favourite Advice on Call Centre Metrics
Making Your Customer Service Writing Simple, Friendly and Personal
20 Tried and Tested Tips to Improve First Call Resolution (FCR)
50 Call Centre Best Practices
Hot Tools
Online
Erlang Calculator
Download
Erlang C Calculator Excel Including Shrinkage
Download
Free Call Monitoring and Coaching Form
Download
Monthly Forecasting Excel Spreadsheet Template
Online
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Latest Insights
Intelligent Routing: Your Customer’s AI Wingman
How to Use Robotic Desktop Automation
Upcoming Events
Mar
9
Building a Cloud-First Approach to the Modern Contact Centre Experience – Webinar
Mar
16
ECCCSA
Latest News
Spearline Share Their Latest Podcast Episodes
Genesys Announces Cloud Growth
Latest Resources
eBook - Business Recovery Accelerator Kit
Whitepaper: Workflow Automation
Latest News
Spearline Share Their Latest Podcast Episodes
Genesys Announces Cloud Growth