Recorded Call Centre and Customer Experience Webinars

Explore Call Centre Helper’s on-demand webinars and catch up on practical insight from industry experts, whenever it suits you. From leadership and workforce management to quality, technology, wellbeing and customer experience, each session focuses on real challenges faced by contact centres today. Watch full webinars or dip into specific topics to pick up actionable ideas, proven strategies and fresh thinking you can apply straight away.

raising the bar for cx in 2026 webinar image
Recorded Webinar: Raising the Bar for CX in 2026
Innovations and Trends for 2026 and Beyond Talkdesk webinar
Recorded Webinar: Innovations and Trends for 2026 and Beyond
NiCE Designing Exceptional CX webinar ad
Recorded Webinar: Designing Exceptional Customer Experience
Five9 webinar Responsible AI in Customer Interactions
Recorded Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise
UJET Boosting Customer Satisfaction in Contact Centres webinar ad
Recorded Webinar: Boosting Customer Satisfaction in Contact Centres
Recorded Webinar: Balancing Efficiency With Empathy in Customer Service
Callminer Customer Feedback Tactics You Can't Overlook webinar advert
Recorded Webinar: Customer Feedback Tactics You Can’t Overlook
NICE Tips for Optimising WFM in 2025 webinar ad
Recorded Webinar: Tips for Optimizing WFM in 2025
Five9 Webinar: Strategies to Maximize Contact Centre Performance
Recorded Webinar: Strategies to Maximize Contact Centre Performance
Featured image for 'The New Thinking For Contact Centre KPIs' Webinar
Recorded Webinar: The New Thinking for Contact Centre KPIs
Centrical boosting agents webinar
Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service
Top tips for supporting vulnerable customers featured image
Recorded Webinar: Top Tips for Supporting Vulnerable Customers
Empowering Agents to Deliver Exceptional Customer Experiences webinar advert
Recorded Webinar: Empowering Agents to Deliver Exceptional Customer Experiences
CallMiner Advanced Coaching Strategies webinar banner
Recorded Webinar: Advanced Coaching Strategies for Contact Centre Leaders
five9-reimagining-cx-in-2025-box-recording
Recorded Webinar: Reimagining CX in 2025 and Beyond
The Future of Contact Centres in 2025 Webinar featured image
Recorded Webinar: The Future of Contact Centres in 2025
Creating outstanding customer interactions webinar featured image
Recorded Webinar: Creating Outstanding Customer Interactions
Innovations that make the contact centre better webinar featured image
Recorded Webinar: Innovations That Make the Contact Centre Better
Recorded Webinar: 7 Clever Ways to Transform the Contact Centre
The Secrets to Delivering Consistent CX Webinar Image
Recorded Webinar: The Secrets to Delivering Consistent CX
Beat attrition! Empowering your agents webinar featured image
Recorded Webinar: Beat Attrition! Quick Wins for Empowering Your Agents
How to excel at managing and exceeding customer expectations webinar featured image
Recorded Webinar: How to Excel at Exceeding Customer Expectations
what does an excellent customer service strategy look like webinar
Recorded Webinar: Excellent Customer Service Strategy
Service level webinar featured image
Recorded Webinar: 5 Clever Ways to Improve Your Service Levels