The Leading Contact Centre Magazine

Articles about Analytics

Young smiling experienced operator of call center answering the question of his client

How to Train Active Listening in the Contact Centre – With Four Exercises

3,557

Read more...

16 of the Best Uses for… Contact Centre Analytics

3,639

Read more...

An Introduction to… Voice of the Customer Technology

1,504

Read more...

An Introduction to… Contact Centre Analytics

4,360

Read more...

Is Your Contact Centre Prepared for the Challenges of 2020?

3,312

Read more...

What-are-the-internal-barriers-to-deployment-of-analytics

Budget and Business Cases Holding Back Speech Analytics

2,428

Read more...

How analytics can deliver improved productivity to the rest of the business

3,589

Read more...

Post-call IVR surveys: when and how to get the best out of them

18,863

Read more...

Boosting agent productivity – what the experts recommend

4,831

Read more...

What to look for when buying voice over IP (VoIP)

4,169

Read more...