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Articles about Analytics

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Customer Data Analysis – How to Analyse Data in 7 Steps

2,857

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What Is Customer Journey Analytics and How Can It Benefit Your Organization?

927

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An Introduction to Customer Data Analysis

1,301

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How to Train Active Listening in the Contact Centre – With Four Exercises

27,297

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16 of the Best Uses for… Contact Centre Analytics

7,600

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An Introduction to… Voice of the Customer Technology

5,605

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An Introduction to… Contact Centre Analytics

20,305

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Resource Planning Manager: Example Job Description

18,606

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Is Your Contact Centre Prepared for the Challenges of 2020?

4,493

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How analytics can deliver improved productivity to the rest of the business

3,753

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Post-call IVR surveys: when and how to get the best out of them

20,184

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Boosting agent productivity – what the experts recommend

5,139

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What to look for when buying voice over IP (VoIP)

4,502

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