Articles - Analytics

A picture of data analysis

4,708

Customer Data Analysis – How to Analyse Data in 7 Steps

A picture of people assessing analytics

1,115

What Is Customer Journey Analytics and How Can It Benefit Your Organization?

A photo of someone analyzing data

1,539

An Introduction to Customer Data Analysis

Young smiling experienced operator of call center answering the question of his client

32,750

How to Train Active Listening in the Call Centre – With Four Exercises

8,541

16 of the Best Uses for… Voice Analytics Tools

6,123

An Introduction to… Voice of the Customer Technology

21,021

An Introduction to… Contact Centre Analytics

20,052

Resource Planning Manager: Example Job Description

A pin next to a timeline and year 2020

4,618

Is Your Contact Centre Prepared for the Challenges of 2020?

3,788

How analytics can deliver improved productivity to the rest of the business

20,389

Post-call IVR surveys: when and how to get the best out of them

5,205

Boosting agent productivity – what the experts recommend

4,574

What to look for when buying voice over IP (VoIP)