The Leading Contact Centre Magazine

Articles about Analytics

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An Introduction to Customer Data Analysis

674

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How to Train Active Listening in the Contact Centre – With Four Exercises

11,046

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16 of the Best Uses for… Contact Centre Analytics

5,661

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An Introduction to… Voice of the Customer Technology

3,082

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An Introduction to… Contact Centre Analytics

9,039

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Resource Planning Manager: Example Job Description

14,863

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Is Your Contact Centre Prepared for the Challenges of 2020?

4,035

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How analytics can deliver improved productivity to the rest of the business

3,663

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Post-call IVR surveys: when and how to get the best out of them

19,446

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Boosting agent productivity – what the experts recommend

4,989

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What to look for when buying voice over IP (VoIP)

4,289

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