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Articles about Analytics

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How to Train Active Listening in the Contact Centre – With Four Exercises

5,403

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16 of the Best Uses for… Contact Centre Analytics

4,253

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An Introduction to… Voice of the Customer Technology

1,913

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An Introduction to… Contact Centre Analytics

5,491

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Resource Planning Manager: Example Job Description

12,571

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Is Your Contact Centre Prepared for the Challenges of 2020?

3,533

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How analytics can deliver improved productivity to the rest of the business

3,603

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Post-call IVR surveys: when and how to get the best out of them

18,997

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Boosting agent productivity – what the experts recommend

4,884

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What to look for when buying voice over IP (VoIP)

4,190

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