Articles - Analytics

Comic books dialog bubbles. Cartoon book superhero scrapbook page template, empty comical speech clouds

140

Are You Embracing the Potential of Unstructured VoC Data?

What I've Learned Harshal Thorat cover

608

What I’ve Learned About Running a Call Centre – 5 Critical Factors

Conversation intelligence with a sound wave with smartphone

What Is Conversation Intelligence (CI)?

Person using laptop over white background with cloud computing icons

What Is Omnichannel CX Analytics?

A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept

651

How Technology Can Plug the Gap in a Short-Staffed Call Centre

Magnifying glass on laptop with the words text analytics

What Is Text Analytics?

The Difference Between Interaction Analytics and Conversational Analytics

305

The Difference Between Interaction Analytics and Conversational Analytics

What is Conversation Analytics?

349

What Is Conversation Analytics?

A lightbulb on coloured background with code - technology and innovation concept

565

Technology to Make Managing a Contact Centre Easier

Customer Data Analysis

62

What Is Customer Data Analysis?

Customer journey analysis

111

What Is Customer Journey Analysis?

What is Sentiment Analysis

372

What Is Sentiment Analysis?

348

What Is Customer Analytics?

A picture of data analysis

12,147

Customer Data Analysis – How to Analyse Data in 7 Steps

A picture of people assessing analytics

1,902

What Is Customer Journey Analytics and How Can It Benefit Your Organization?

A photo of someone analyzing data

2,518

An Introduction to Customer Data Analysis

Young smiling experienced operator of call center answering the question of his client

44,527

How to Train Active Listening in the Call Centre – With Four Exercises

10,540

16 of the Best Uses for… Voice Analytics Tools

7,843

An Introduction to… Voice of the Customer Technology

graph-analytics

22,565

An Introduction to… Contact Centre Analytics

22,716

Resource Planning Manager: Example Job Description

A pin next to a timeline and year 2020

5,018

Is Your Contact Centre Prepared for the Challenges of 2020?

20,758

Post-call IVR surveys: when and how to get the best out of them

5,313

Boosting agent productivity – what the experts recommend