The Leading Contact Centre Magazine

Articles about Analytics

Young smiling experienced operator of call center answering the question of his client

How to Train Active Listening in the Contact Centre – With Four Exercises

7,423

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16 of the Best Uses for… Contact Centre Analytics

4,900

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An Introduction to… Voice of the Customer Technology

2,340

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An Introduction to… Contact Centre Analytics

6,784

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Resource Planning Manager: Example Job Description

13,476

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year dates

Is Your Contact Centre Prepared for the Challenges of 2020?

3,762

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How analytics can deliver improved productivity to the rest of the business

3,628

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Post-call IVR surveys: when and how to get the best out of them

19,164

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Boosting agent productivity – what the experts recommend

4,922

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What to look for when buying voice over IP (VoIP)

4,229

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