Articles - Analytics

What is Sentiment Analysis

743

What Is Sentiment Analysis?

354

What Is Customer Analytics?

A picture of data analysis

6,963

Customer Data Analysis – How to Analyse Data in 7 Steps

A picture of people assessing analytics

1,350

What Is Customer Journey Analytics and How Can It Benefit Your Organization?

A photo of someone analyzing data

1,818

An Introduction to Customer Data Analysis

Young smiling experienced operator of call center answering the question of his client

37,408

How to Train Active Listening in the Call Centre – With Four Exercises

9,035

16 of the Best Uses for… Voice Analytics Tools

6,870

An Introduction to… Voice of the Customer Technology

21,663

An Introduction to… Contact Centre Analytics

20,989

Resource Planning Manager: Example Job Description

A pin next to a timeline and year 2020

4,780

Is Your Contact Centre Prepared for the Challenges of 2020?

3,833

How analytics can deliver improved productivity to the rest of the business

20,552

Post-call IVR surveys: when and how to get the best out of them

5,250

Boosting agent productivity – what the experts recommend

4,622

What to look for when buying voice over IP (VoIP)