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Articles about Analytics

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How to Train Active Listening in the Contact Centre – With Four Exercises

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16 of the Best Uses for… Contact Centre Analytics

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An Introduction to… Voice of the Customer Technology

2,659

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An Introduction to… Contact Centre Analytics

7,810

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Resource Planning Manager: Example Job Description

14,122

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Is Your Contact Centre Prepared for the Challenges of 2020?

3,863

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How analytics can deliver improved productivity to the rest of the business

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Post-call IVR surveys: when and how to get the best out of them

19,276

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Boosting agent productivity – what the experts recommend

4,947

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What to look for when buying voice over IP (VoIP)

4,254

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