The Leading Contact Centre Magazine

Articles about Analytics

16 of the Best Uses for… Contact Centre Analytics

2,900

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An Introduction to… Voice of the Customer Technology

1,109

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An Introduction to… Contact Centre Analytics

2,969

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End-to-End Customer Analytics in 2017?

130

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Is Your Contact Centre Prepared for the Challenges of 2020?

3,000

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What-are-the-internal-barriers-to-deployment-of-analytics

Budget and Business Cases Holding Back Speech Analytics

2,416

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How analytics can deliver improved productivity to the rest of the business

3,560

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Post-call IVR surveys: when and how to get the best out of them

18,596

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Boosting agent productivity – what the experts recommend

4,728

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What to look for when buying voice over IP (VoIP)

4,129

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