Articles - Analytics

What is Conversation Analytics?

314

What Is Conversation Analytics?

A lightbulb on coloured background with code - technology and innovation concept

391

Technology to Make Managing a Contact Centre Easier

Customer Data Analysis

What Is Customer Data Analysis?

Customer journey analysis

68

What Is Customer Journey Analysis?

What is Sentiment Analysis

334

What Is Sentiment Analysis?

338

What Is Customer Analytics?

A picture of data analysis

9,954

Customer Data Analysis – How to Analyse Data in 7 Steps

A picture of people assessing analytics

1,791

What Is Customer Journey Analytics and How Can It Benefit Your Organization?

A photo of someone analyzing data

2,228

An Introduction to Customer Data Analysis

Young smiling experienced operator of call center answering the question of his client

41,006

How to Train Active Listening in the Call Centre – With Four Exercises

10,338

16 of the Best Uses for… Voice Analytics Tools

7,440

An Introduction to… Voice of the Customer Technology

22,061

An Introduction to… Contact Centre Analytics

21,885

Resource Planning Manager: Example Job Description

A pin next to a timeline and year 2020

4,931

Is Your Contact Centre Prepared for the Challenges of 2020?

3,876

How analytics can deliver improved productivity to the rest of the business

20,665

Post-call IVR surveys: when and how to get the best out of them

5,290

Boosting agent productivity – what the experts recommend

4,664

What to look for when buying voice over IP (VoIP)