Whitepaper: Driving Business Improvement with Conversation Analytics

Customer experience (CX) has become a number one business priority in most industries. In fact, more than two-thirds of companies now compete primarily on the basis of CX.

As a result, businesses have turned to artificial intelligence (AI), and AI-powered analytics, to drive their CX strategies.

To truly deliver the best CX possible, it’s critical to understand the unsolicited feedback – including intent, action and emotional loyalty drivers – expressed by your customers from every channel. This deep understanding delivers two-fold results – it empowers contact centres to maximise CX with capabilities like AI-powered alerts and emotional scoring, and it enables businesses to change processes and make better decisions to ensure customer experiences are the best they can be, every time.

Whitepaper written by CallMiner