White Paper: The Future of AI in the Contact Center

With AI taking stronger hold in the contact center, how will it shape the future of customer experience? The role of agents? How will it change the way the contact center delivers value as it evolves in an increasingly digital and virtual world? What barriers are contact centers facing in adopting AI?

This report examines the key drivers and expectations of AI growth between now and 2025, including projected growth in investment, the reimagined customer journey, and the permanent, if evolving, role of human agents and staff in delivering value to customers and organizations.

White Paper written by: Talkdesk

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