eBook: 6 Trends Transforming Housing Association Customer Service

Delivering high quality, consistent customer service is essential for housing associations, and it is one of the key areas evaluated by the regulator when assessing providers.

However, housing associations face a number of challenges when it comes to customer service, some of which existed pre-pandemic and have been accelerated by lockdowns, along with others that are completely new.

To help housing associations prioritise, this ebook looks at the key trends in the market – and how their challenges can be overcome.