eBook: 6 Trends Transforming Housing Association Customer Service


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Delivering high quality, consistent customer service is essential for housing associations, and it is one of the key areas evaluated by the regulator when assessing providers.

However, housing associations face a number of challenges when it comes to customer service, some of which existed pre-pandemic and have been accelerated by lockdowns, along with others that are completely new.

To help housing associations prioritise, this ebook looks at the key trends in the market – and how their challenges can be overcome.
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