Case Study: Enhancing Customer Experience for Health Insurance


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One of the country’s largest health insurance providers with nearly 15 million members wanted to improve the outcomes of its automatic speech recognition (ASR) system. This included overall accuracy as well as an improved ability to identify industry-specific terms spoken by its customers and call center agents.

Voci’s V-Blaze ASR solution was selected as the provider’s speech-to-text (STT) transcription engine.

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