White Paper: Building the Best Experience for Your Employees and Customers

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When the contact centre is isolated from the rest of your business, you are held back from providing the best customer experience possible because your agents feel disconnected. Given that agents are crucial to customer engagement, they must be aligned with the company to perform well.

Using the same unified communication system for the whole organisation, including the contact centre, means agents have quick and easy access to the tools, experts and information they need. This improves first call resolution, average handle time and customer and agent satisfaction.
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