eBook: Performance Management - Know, Guide and Gamify


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A workforce, whether traditional, remote, or hybrid, is full of potential. Reaching that potential and sustaining it successfully, for example in the contact center, means understanding the challenges it presents.

As greater workforce flexibility becomes more entrenched, successful workforce performance management will require comprehensive, intelligent contact center solutions.

NICE’s Front Office Express allows any contact center to drive forward and reinvent itself in these changed times for performance management.

Agents can be guided with tailored precision – respectfully, efficiently, and effectively. And success can be ensured and sustained through the unique energy of gamification.

‘Know, guide, and gamify’ is the ecosystem that will redefine the culture of performance management and the new spirit of work.
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