eBook: How to Drive Strategic Growth in Your Contact Centre
This Talkdesk eBook will equip you with tools and strategies to transform your contact centre from a ‘cost centre’ to a growth centre.
As organisations transform digitally, the potential impact of the contact centre has been brought to the forefront of CX strategy goals.
In this eBook, we examine the conventional role of the contact centre and provide an end-to-end guide for CX leaders and customer-obsessed C-Suite executives to reposition the contact centre as a strategic, business driving asset of their organisations.
What you'll learn:
Why the contact centre being viewed as a “cost centre” hurts your entire organisation and CX initiatives
How to strategically align and measure your CX initiatives and KPIs with business goals across the enterprise
How to optimize technology to support your new, growth-focused contact centre
As organisations transform digitally, the potential impact of the contact centre has been brought to the forefront of CX strategy goals.
In this eBook, we examine the conventional role of the contact centre and provide an end-to-end guide for CX leaders and customer-obsessed C-Suite executives to reposition the contact centre as a strategic, business driving asset of their organisations.
What you'll learn:
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