Global Survey Report: From Attrition to Retention

According to the Harvard Business Review, a record-breaking 10.9 million jobs were left open at the end of July 2021. The great resignation is hard to miss right now, with retention a seriously hot topic.

But how has this trend manifested in the contact center space? How big is the problem in the industry, and what can organizations do to reduce attrition?

In order to gain greater insight into the solutions this survey was created to voice the contact center employee’s perspective and bring their satisfaction rates and growth drivers into the spotlight.

The results shine a light on the true state of contact centers post covid-19, the stark differences between contact centers and other industries, and the essential steps organizations need to take to ensure their workforce remains engaged.