eBook: How Contact Center Technology Affects the Employee Experience

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As the hub of customer service and issue resolution, the contact center is undoubtedly central to a company’s overall customer experience. But for all the value and customer-centricity it brings to brands, contact centers notoriously lag behind in employee experience.

It’s not enough to just focus on customer experience—companies must also prioritize contact center employee engagement and leverage new technology to compete in the high-stakes labor market and create a superior all-around experience.

This ebook explores:

  • How the contact center employee experience impacts your CX
  • Why customer experience is more challenging and important than ever
  • Key strategies to solve CX challenges, around employee experience, AI and automation, and self-service
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