Mini-Guide: 7 Trainable Soft Skills for Outstanding Agents


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No two contact center agents are the same. And neither are the soft skills they might need to develop. The good news? Behaviours, business alignment, and resourcefulness are all part of a skillset that can quickly be ingrained in every type of agent, leading to higher engagement, better customer experience, and improved KPIs.

This mini-guide emulates your favourite cartoon characters to:

  • Emphasize empathy and build rapport with customers
  • Use knowledge management to improve resourcefulness
  • Highlight the importance of being a team player
  • Improve the effectiveness of performance reviews
  • Increase transparency in the contact center
  • Download the Mini Guide





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