Mini-Guide: 7 Trainable Soft Skills for Outstanding Agents
No two contact center agents are the same. And neither are the soft skills they might need to develop. The good news? Behaviours, business alignment, and resourcefulness are all part of a skillset that can quickly be ingrained in every type of agent, leading to higher engagement, better customer experience, and improved KPIs.
This mini-guide emulates your favourite cartoon characters to:
Emphasize empathy and build rapport with customers
Use knowledge management to improve resourcefulness
Highlight the importance of being a team player
Improve the effectiveness of performance reviews
Increase transparency in the contact center
This mini-guide emulates your favourite cartoon characters to:
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