eBook: How to Manage a Multigenerational Team in Your Contact Centre


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Managing a team with members from different generations can be challenging if you don’t first understand what motivates each group, how to communicate with them, and how to train them to bring out their best performance.

But as you approach managing your team, remember that all your employees essentially want the same thing: They just have different ways of feeling that appreciation. It’s up to you to learn the best approach.

This guide reveals how to deliver exactly that kind of leadership and support.

Get your copy to learn:

  • what each generation wants in the workplace
  • how workplace communication varies across generations
  • how to train different generational groups
  • what motivates each generation in the workplace
  • Download the eBook





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