Report: 5 Upskilling Secrets to Supercharge Your Contact Centre

According to a recent survey, 90% of respondents consider training and upskilling an important feature in prospective employers. That number increases to 97% for employees in the tech industry. An additional 56% of workers want to see their employers offer more training and career development programmes in 2022.

Read this report to find out how combining the right training, tools and AI, can drive agent productivity and retention