White Paper: Top Metrics to Achieve Contact Center Assurance

For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their contact centers provide a polished, optimized customer experience.

This whitepaper outlines some of Hammer’s top metrics for aligning Agile development methodology and Six Sigma to create a comprehensive contact center assurance strategy that keeps major business objectives and the customer experience at the forefront, all while maximizing return on investment.