White Paper: Top Metrics to Achieve Contact Center Assurance


For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their contact centers provide a polished, optimized customer experience.
This whitepaper outlines some of Hammer’s top metrics for aligning Agile development methodology and Six Sigma to create a comprehensive contact center assurance strategy that keeps major business objectives and the customer experience at the forefront, all while maximizing return on investment.
This whitepaper outlines some of Hammer’s top metrics for aligning Agile development methodology and Six Sigma to create a comprehensive contact center assurance strategy that keeps major business objectives and the customer experience at the forefront, all while maximizing return on investment.
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