White Paper: How AI Improves the Customer Experience

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Customer Experience has explosively emerged as a critical driver for loyalty, competitive differentiation and revenue growth.

As a result, the tools needed to benchmark present performance as well as illuminate future expectations within customer interactions are changing. The next wave is how artificial intelligence (AI) is efficiently being applied to more quickly, accurately and predictively impact awareness and outcomes within the contact center and beyond.

This paper provides an overview of artificial intelligence, explains how AI fits into the spectrum of technologies used for managing contact centers operations and efficiencies both on the agent and customer side, and identifies the leading use cases that are delivering customer experience and stronger business value.
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