The Ultimate CX Agent Guide

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?

If you’re looking for advice on hiring agents with high-value interpersonal skills, onboarding new in-office or remote agents faster, developing effective training for a hybrid workforce, or what metrics you should use for performance measuring, then this is the eBook to read.

We asked CX coaching experts about building user-friendly contact center onboarding and training programs to prepare new and existing agents to handle sales, support, customer service, and more no matter what channel customers use. Do your agents need de-escalation training? Real-time coaching? Remote learning? Use this eBook as a training guide—it covers that and more.