eBook: How to Reduce the Risk of Agent Churn and Improve Retention

As the Great Resignation continues, contact centre leaders must be creative to attract and keep the necessary staff to serve their customers. Agents want to work for employers who treat them more like customers.

This eBook will help you understand:

How The Great Resignation is impacting contact centers

Why retention matters

The three main reasons agents are quitting

Four actional ways you can reduce employee attrition

The links between customer experience and agent experience