Report: Driving Impact in CX and EX with Intelligent Automation

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Ever-changing customer expectations, talent gaps, low employee morale, and an increased level of competition in the market are some of the primary stumbling blocks to delivering best-in-class customer service.

As a result, 79% of customer experience leaders plan to increase their investment in contact centre intelligent automation (IA) to help drive improved customer and employee experiences.

With a specific focus on analysing trends in the customer management market in the UK, CCW Europe Digital—in collaboration with Talkdesk—looks at how contact centres can scale their operations with IA to facilitate humanised experiences for both customers and agents and improve overall business outcomes from end-to-end.

Download your copy to receive:

  • A step-by-step guide for deploying, embracing, and scaling IA to maximise return on investment
  • Case study examples of how IA works in practice to overcome leading industry challenges
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