eBook: Soft Skills Training for Call Center Agents

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It’s difficult to measure soft skills—but not impossible.

This eBook will show you how to spot soft skills in potential employees, and how to develop these skills in your existing call center agents.

Employee onboarding and professional development training should incorporate soft skills components, of course, but it’s important to ensure that agents’ everyday routines include soft skills exercises too.

In this 13-page eBook, you will learn:

  • What Soft Skills are Most Necessary in the Call Center Environment
  • How to Assess Soft Skills in the Hiring Process
  • Developing Soft Skills in Call Center Agents
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