eBook: Empowering Agents For The Digital-First Contact Center
As contact centers become more digital and more intelligent, agents are juggling more channels and handling ever-more-complex issues. The contact centers that effectively engage and empower these
“super agents” are realizing superior CX results, operational efficiencies, and financial outcomes.
For those companies that implement best-in-class practices for agent engagement and performance management, they outperform other companies in terms of customer satisfaction by 70%.
This eBook, explains the increased demands on the contact center workforce, the impact of super agents in the contact center, and the building blocks to boost agent engagement and performance.
For those companies that implement best-in-class practices for agent engagement and performance management, they outperform other companies in terms of customer satisfaction by 70%.
This eBook, explains the increased demands on the contact center workforce, the impact of super agents in the contact center, and the building blocks to boost agent engagement and performance.
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