eBook: 14 Innovative Ideas for Digital First Customers
Customer experience personalisation is no longer a “nice-to-have.” In today’s digital-first world, it’s now a “must-have.”
81% of organisations see CX as a differentiator and the number one indicator of strategic performance.
Wherever you are in your journey, this eBook provides innovations on how to harness technology to improve your company’s approach to personalisation—leading to better-performing business.
Inside, you’ll find ideas on:
Enabling the customer to pick up where they left off on any channel
Sending outbound messages for milestones such as birthdays and anniversaries
Transparently addressing service failures
Responding to customer comments
Recommending content, products, or offers that most fit customer needs
81% of organisations see CX as a differentiator and the number one indicator of strategic performance.
Wherever you are in your journey, this eBook provides innovations on how to harness technology to improve your company’s approach to personalisation—leading to better-performing business.
Inside, you’ll find ideas on:
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