White Paper: A Practical Guide to Supporting Vulnerable Customers

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As the cost of living crisis continues and bills continue to soar, contact centres are facing an increase in vulnerable customers who are seeking support.

Now more than ever, it’s crucial that these customers are able to easily receive the correct support and that contact centre teams are prepared for potentially difficult and distressing conversations.

Download our free guide to discover:

  • Results from a survey of 1000 vulnerable UK people
  • Best practice for any firm – even if your sector is unregulated
  • How to stay compliant with the FCA’s new Consumer Duty guidance
  • How to support front-line staff who are dealing with calls
  • Five practical ways to support vulnerable customers
  • Download the White Paper

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