eBook: Collaborative Intelligence in the Contact Center

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Today’s customers and employees expect faster, more accurate, effortless service. Every day, they experience the benefits of innovative technology with brands that have taken the lead on automation and AI-enhanced self-service experiences.

The key to delivering a great customer experience starts by improving the employee experience.

And today, that means automating routine, transactional tasks and harnessing the power of AI while leveraging the inherent value of people.

It also means changing the way people think about artificial intelligence (AI) and creating a new workforce of the future.

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