eBook: NLP Challenges in the Contact Centre Industry

Natural language processing (NLP) has evolved as a revolutionary technology in the field of AI for CX. But it’s not a plug-and-play solution.

To unleash its full potential, experts must have a complete understanding of the skills and requirements needed for implementation and ensure agents and customers remain at the forefront of all CX revolutions.

This eBook dedicated to NLP raises the remaining fears but also the lessons learnt and the opportunities.