eBook: The Practical Guide to Optimizing CX in Your Contact Center

What is customer experience (CX)? It is the perception that your customers form of your organization from the interactions they have throughout their journey with you. Think about companies that have given you a great customer experience and how you recommend them to your friends.

This e-book provides practical tips on how to deliver excellent customer experience: What it looks like, how to measure it, and how to optimize it. Through people, processes, and technology.

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