eBook: Why Voice is Still a Key Part of Customer Service
The pace of digital adoption is accelerating. As a result, consumers’ expectations for instant gratification are increasing, yet voice remains a critical ingredient in the customer experience.
Today, voice is strategically integrated with conversational AI, chatbots, email, and social media across a full range of complex customer journeys.
In this eBook, we’ll dive into why voice and calls are still a key part of customer service, how conversational data provides business intelligence, and what smart CX looks like today.
Today, voice is strategically integrated with conversational AI, chatbots, email, and social media across a full range of complex customer journeys.
In this eBook, we’ll dive into why voice and calls are still a key part of customer service, how conversational data provides business intelligence, and what smart CX looks like today.
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