eBook: Why Voice is Still a Key Part of Customer Service

The pace of digital adoption is accelerating. As a result, consumers’ expectations for instant gratification are increasing, yet voice remains a critical ingredient in the customer experience.

Today, voice is strategically integrated with conversational AI, chatbots, email, and social media across a full range of complex customer journeys.

In this eBook, we’ll dive into why voice and calls are still a key part of customer service, how conversational data provides business intelligence, and what smart CX looks like today.