White Paper: The Contact Centre QA X Factor

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Quality assurance and monitoring are essential tools for contact center management, but, most organisations have a large disparity between the number of QA analysts and contact centre agents.

With customer experience being a major competitive differentiator and employee experience being paramount, it's time to consider a more automated and hybrid approach to QA.

This white paper explores the importance of customer and employee experience in the contact center industry, with a focus on improving QA through automation and hybrid methods.
Download the White Paper

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